Terence Ruban Adaikkalam
Chennai
Summary
A BFS Leader with 17+ years of experience with vast experience of handling large teams & offshore delivery centers. Currently heading two offshore banking projects from middle east with 350+ FTE’s which caters end to end banking offshore solutions including but not limited to Trade Operations, Cash Operations, Retail & Commercial Loans, Credit Cards, Account Opening & Servicing, Cheque Clearing, Fund Transfers & Investigations, AML & KYC
Overview
19
19
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
Work History
Head of Banking Operations
WNS Global Services
Chennai
11.2015 - Current
- Head of 2 offshore banking accounts with 350+ FTE's and responsible to manage KPI's and SLA's, P&L, Gross Margin, Contractual Productivity(CP), non contractual productivity(NCP), maintain and change SOW, SOP/WIM, billing and financials, employee engagement, hiring & controlling attrition, optimal training model, Risk & internal, Enteral audits
- Additional responsibility of being practice Lead for Trade Operations for WNS wherein Responsible for promotion of Trade Finance offshore model across and Export Finance (ECA) in Europe, Russia, CIS, Middle East and Africa by working with sales team.
- Proven track record of setting up Trade finance COE which has grown from 40 FTE's to 180+ FTE.
- Developed and managing Trade Finance COE delivery center for WNS for various Trade Finance Banks across globe
- Delivered 40% efficiency through various To continually scan business environment for new opportunities or threats and take action as appropriate
- Maintain at all times an excellent knowledge of the Bank’s domestic and international compliance Polices & Procedures and regulations related to banking (including but not limited ICC rules such as UCP, ISBP, URR, URDG, ISP, ECUP, URDT, Incoterms, FATF, the Bank Secrecy Act, ISO 20022 standards for fund transfers, etc.) and AML/ATF aspects of Trade Finance by gathering and analyzing information, new developments and business risks in the context of international banking operations, and provide guidance and update to all managers & staff
- Providing guidance to TSCs, TPC, Relationship Managers and Sales teams and other internal or external contacts in relation to KYC, Due Diligence (DD), Enhanced Due Diligence (EDD), AML, ATF, Sanctions, and regulatory requirements related to all Trade Finance Products, Structured Trade Finance Products, Risk Participations etc
- Managing existing portfolio: Regular interaction with existing clients and identification of evolving needs; Keeping up to date on clients' business developments, digital developments, regulatory framework; Cross-Selling to other delivery solutions whenever opportunities arise. Successfully grown two accounts @ ~30% growth rate
- People Management: Build and maintain a strong transparent culture for staff based on meritocracy; advance the inclusive leadership agenda through diversity, training, performance management, networking, redeployment, job mobility, mentoring, etc. Ability to engage, motivate and influence direct reports, teams and peers and enhance overall employee engagement and retention, working in partnership with HR & Training teams. monitor & partner with HR on key HR issues around hiring, engagement, training, attrition, overtime etc. that may have an impact to business and build a framework which will help to do a pro-active monitoring / highlight early warning signals around any staff impact
- Risk & Controls: proven track record for building a strong Risk aware/controls focused operations and working closely with the Business Partners and Risk/Controls Managers in driving/implementing an effective, robust, pro-active and sustainable controls program to pro-actively manage risks to the business
Team Manager
Citi Bank, Tata Consultancy Services
Chennai
11.2012 - 11.2015
- Successfully managed UAE Trade Operations team with 40+ trade finance covering document checking, payments and financing which met 100% KPI targets
Team Leader
Royal Bank of Scotland
Chennai
09.2006 - 06.2015
- End to end processing and verification of LC issuance, document checking, booking, payments, advising, collections, guarantees as SME and lead a small team with 100% KPI targets achievement
Education
Master of Science - Mathematics
Bharathidasan University
Trichy 01.2005 - 04.2007
Skills
Banking Operations(Trade, Cash, AML/KYC,etc)
undefinedAccomplishments
- Delivered CP of 10% yoy for the offshore banking accounts
- Ability to deliver offshore delivery centres with 100% SLA adherence, >99% accuracy, 15%
- Delivery center growth of 30% yoy over the past 7 years
Certification
Certified Documentary Credit Specialist (CDCS)
Timeline
Head of Banking Operations
WNS Global Services
11.2015 - Current
Team Manager
Citi Bank, Tata Consultancy Services
11.2012 - 11.2015
Team Leader
Royal Bank of Scotland
09.2006 - 06.2015
Master of Science - Mathematics
Bharathidasan University
01.2005 - 04.2007
Certified Documentary Credit Specialist (CDCS)
Google Project Management Professional (PMP)
Google Data Analytics
Lean Six Sigma - Green Belt Certification
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