Terence V. Holland
Columbus,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Auto Claims Adjuster
United Services Automobile Association
02.2016 - Current
- Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs
- Maintain quality standards by reviewing claims while working off project list
- Lead team meetings and huddles
- Guided coworkers with the tools of diary management and positive phone behaviors
Merchandise Specialist/Customer Experience Associate
Old Navy
03.2010 - 12.2021
- Responsible for maintenance and organization of merchandise placement and displays
- Educate customers of the benefits of an Old Navy Card and registered 75 customers in one quarter
- Ensure efficient operation of purchases, returns and replacements in compliance with company policies
- Train new employees on company policies, services, operations and procedures
Site Supervisor
YMCA
04.2013 - 06.2014
- Responsible for facilitating sessions to assist children with goal setting and assist with action plans that will aid in reaching individual and team targets
- Interact and build relationships and rapport with children on an on-going basis during program times
- Ensure all child care licensing standards are met for center, staff and/or children
- Uphold the objectives and standards of excellence of the YMCA through strong leadership, vigilant supervision and team partnership
Sales and Customer Representative
Bill Talley Ford
12.2002 - 10.2009
- Experienced with the creation of established clientele list resulting in five (5) loyal repeat customers
- Assisted customers in making responsible purchase decisions, using exceptional influence and probing skills
- Handled confidential paperwork maintaining adherence to company privacy policies for 132 sales
- Maintained an average sale of eight (8) to nine (9) autos per month
- Awarded “Salesman of the Month” January 2009
Education
Bachelor of Science Degree - Human Services Counseling/Communications
Old Dominion University
Norfolk, Virginia2005
Skills
- Experienced human services practitioner with a strong background in sales and customer service
- Exceptional performer as a self-starter; independent, critical thinker and organizer
- Outstanding oral and written communications, problem solving skills with the multi-tasking capabilities
- Proven ability to work in a fast paced environment and learn new processes and procedures quickly
- Claims Investigations
- Problem Resolution
- Training & Development
Timeline
Auto Claims Adjuster
United Services Automobile Association
02.2016 - Current
Site Supervisor
YMCA
04.2013 - 06.2014
Merchandise Specialist/Customer Experience Associate
Old Navy
03.2010 - 12.2021
Sales and Customer Representative
Bill Talley Ford
12.2002 - 10.2009
Bachelor of Science Degree - Human Services Counseling/Communications
Old Dominion University
Similar Profiles
Stephen J. BaseliceStephen J. Baselice
Sr. Claims Representative at United Services Automobile Association, USAASr. Claims Representative at United Services Automobile Association, USAA
Denise De La GarzaDenise De La Garza
Business Support Analys Senior at United Services Automobile Association, USAABusiness Support Analys Senior at United Services Automobile Association, USAA
CHRISTINE PARRCHRISTINE PARR
Business Advisor at United Services Automobile AssociationBusiness Advisor at United Services Automobile Association
Maria Victoria FosterMaria Victoria Foster
Insurance Sales Professional at United Services Automobile Association, USAAInsurance Sales Professional at United Services Automobile Association, USAA
Thomas WaglerThomas Wagler
Senior Quality Engineer at Abbott - NutritionSenior Quality Engineer at Abbott - Nutrition