Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terencia chew

Jonesboro

Summary

Dynamic professional with extensive experience as a Work From Home Agent at Intuit, excelling in customer satisfaction and retention. Proven ability in multitasking and utilizing Aegis CRM to resolve inquiries efficiently. Recognized for strong phone etiquette and goal-oriented approach, consistently delivering high-quality support and enhancing client experiences.

Professional with history in remote customer service, skilled at delivering exceptional support and resolving client issues efficiently. Adept at utilizing communication skills and technical proficiency to enhance user experiences and meet organizational goals. Collaborative team player with focus on achieving results and adapting to changing needs.

Overview

7
7
years of professional experience

Work History

Work From Home Agent

Intuit
01.2025 - 04.2025
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.

Work From Home Agent

Sales Associates
05.2024 - 12.2024
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Skilled Laborer

Moss Construction Management
10.2023 - 03.2024
  • Demonstrated versatility in adapting quickly between different types of skilled labor tasks depending on project requirements.
  • Operated power equipment to move materials and promote job efficiency.
  • Used problem-solving skills to troubleshoot unexpected issues during construction projects while minimizing delays or additional costs involved in resolving them.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Collaborated with team members to complete projects on schedule, ensuring high-quality results and client satisfaction.
  • Maintained safe work environments by following established safety protocols and regularly inspecting equipment for potential hazards.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.

Certified Nursing Assistant

Harris Health Center
07.2021 - 07.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Painter, Maintenance

Osceola Housing Authority
10.2018 - 05.2020
  • Applied exterior caulking to building joints and seams.
  • Performed thorough surface preparation, guaranteeing long-lasting results for clients.
  • Conducted regular inspections of completed work, ensuring adherence to high-quality standards.
  • Maintained a clean and organized work environment, minimizing disruptions to surrounding areas.
  • Performed smoothing and finishing work on walls, trim and cabinetry.

Education

High School Diploma -

Osceola High School
Osceola, AR
05-2012

Skills

  • Typing speed
  • Phone etiquette
  • Goal oriented
  • Aegis CRM

Timeline

Work From Home Agent

Intuit
01.2025 - 04.2025

Work From Home Agent

Sales Associates
05.2024 - 12.2024

Skilled Laborer

Moss Construction Management
10.2023 - 03.2024

Certified Nursing Assistant

Harris Health Center
07.2021 - 07.2023

Painter, Maintenance

Osceola Housing Authority
10.2018 - 05.2020

High School Diploma -

Osceola High School

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