Teresa Aaron
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Precertification Specialist and Medical Assistant
Drs. Baker, Morris & Wilson
11.2021 - Current
- Streamlined precertification processes by implementing efficient tracking systems and prioritizing urgent cases.
- Reduced patient wait times for approval by diligently reviewing medical records and obtaining necessary documentation.
- Increased accuracy of submitted claims through meticulous attention to detail in verifying insurance eligibility and benefits.
- Ensured smooth communication between healthcare providers, patients, and insurance companies, resulting in timely approvals and positive experiences.
- Maintained strict adherence to HIPAA regulations by safeguarding confidential patient information during all aspects of the precertification process.
- Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
- Mitigated potential delays in service delivery through proactive identification of potential roadblocks within the precertification process.
Receptionist
Drs. Baker, Morris & Wilson
11.2014 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Patient Access Representative
Walker Baptist Medical Center
07.2007 - 11.2014
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Education
High School Diploma -
Lynn High School
Lynn, AL05.2007
Skills
- Conflict Resolution Techniques
- Healthcare Regulations Understanding
- Patient Confidentiality Adherence
- Attention to Detail
- Insurance Verification Expertise
- Decision Making Abilities
- Electronic Health Records Management
- Multitasking Capabilities
- Teamwork and Collaboration
- HIPAA Compliance Awareness
- Prior Authorization Knowledge
- Medical Billing Familiarity
Timeline
Precertification Specialist and Medical Assistant
Drs. Baker, Morris & Wilson
11.2021 - Current
Receptionist
Drs. Baker, Morris & Wilson
11.2014 - Current
Patient Access Representative
Walker Baptist Medical Center
07.2007 - 11.2014
High School Diploma -
Lynn High School
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