Teresa Abrams
HENRICO,VA
Summary
Professional with experience at Hilton, excelling in customer service and problem resolution. Recognized for enhancing customer satisfaction through creative solutions and effective teamwork. Strong organizational skills and adaptability ensure efficient inventory management and responsive service, contributing to a productive work environment. Committed to delivering exceptional results in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Janitorial Worker
BJ's Restaurant & Brewhouse
Richmond, VA
03.2024 - 03.2025
- Responded promptly to guest inquiries and resolved issues to maintain high service standards.
- Checked and stocked inventory throughout facility to meet expected demands.
- Notified managers of repair needs or additions to building operating systems.
- Serviced, cleaned and restocked restrooms.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Sweep, mop, and buff floors in all areas of the building.
- Disinfect door handles and light switches on a daily basis.
- Empty trash cans and replace liners as needed.
- Clean windowsills and window coverings when necessary.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Sanitized and deep cleaned bathroom floors and surfaces.
Host
Ford Garage
Glen Allen, VA
01.2025 - 01.2025
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Built positive relationships with other front-of-house and kitchen staff.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Bankquet
Hilton
Richmond, VA
03.2023 - 02.2024
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
Education
GED -
Boone County High
7056 Burlington Pike Florence Ky 4104207-2003
Skills
- Organizational skills
- Social perceptiveness
- Computer skills
- Multitasking
- Interpersonal communication
- Planning
- Verbal communication
- Active listening
- Good Telephone Etiquette
- Adaptability
- Dependable and responsible
- Customer service
- Problem resolution
Timeline
Host
Ford Garage
01.2025 - 01.2025
Janitorial Worker
BJ's Restaurant & Brewhouse
03.2024 - 03.2025
Bankquet
Hilton
03.2023 - 02.2024
GED -
Boone County High
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