Teresa Adonis
Avon,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Administrative professional with keen eye for detail and organizational prowess. Effective in optimizing office workflows and fostering collaborative team environment. Reliable and adaptable, consistently delivering results while managing dynamic administrative needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Services Coordinator for Childcare
Department of Children and Families
06.2022 - Current
- Serve as a point of contact for childcare providers on individual cases if the Social Worker and Supervisor are not available
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in improved office productivity
- Offered onsite training and support to area office staff in use of IFamily Net software
- Maintain up-to-date waiting list for DCF involved children in need of in need of childcare
- Track utilization of childcare slots and vouchers
- Report data and information to the Regional Childcare Coordinator as needed
- Managed the Temporary Child Care Program, including recruiting and working with childcare providers and facilitating the contracting process
- Facilitated training sessions for new staff on departmental policies and procedures to ensure compliance.
- Served as a reliable point of contact for internal stakeholders and external partners alike, addressing inquiries promptly and professionally.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Domestic Violence Relief Advocate
Casa Myrna Vazquez, CMV
09.2015 - Current
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views
- Made referrals to appropriate services, following up to confirm client received access to required care
- Advocated for client rights, ensuring access to necessary resources and support services.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
Job Representative
Department of Unemployment
04.2021 - 10.2021
- Increased customer satisfaction by addressing and resolving complaints in a timely manner
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions
- Communicated with clients and customers to gather, provide and share updated information on products and services
- Responded to customer questions via telephone regarding insurance benefits, provider contracts, eligibility, and claims
- Perform fact-finding when there was an issue with unemployment benefits
Mental Health Counselor
CareOne At Randolph
01.2019 - 05.2020
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support
- Attended Alcohol Anonymous meetings with patients to focus on recovery
Education
Master’s in Education - Education
University of Massachusetts
Boston, MA12.2019
Bachelor of Applied Arts - Sociology
University of Massachusetts
Boston, MA06.2006
Skills
- Conflict Resolution
- Time Management
- Attention to Detail
- Critical Thinking
- Active Listening
- Microsoft Office
- Document Review
- Vendor relationships
Certification
- License Social Worker Associate
- Certification in Verbal Intervention & De-Escalation
Languages
Creole
Native or Bilingual
Timeline
Administrative Services Coordinator for Childcare
Department of Children and Families
06.2022 - Current
Job Representative
Department of Unemployment
04.2021 - 10.2021
Mental Health Counselor
CareOne At Randolph
01.2019 - 05.2020
Domestic Violence Relief Advocate
Casa Myrna Vazquez, CMV
09.2015 - Current
Bachelor of Applied Arts - Sociology
University of Massachusetts
Master’s in Education - Education
University of Massachusetts
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