Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Afalava-Kuma

West Jordan,UT

Summary

My objective is to locate a place of employment which can utilize my skills fully and place me in a position in which I can excel and move upwards in a corporate environment. Alongside the skills I now possess, I am also looking for opportunities where I can grow and acquire new skills to make me a more diverse and valuable worker. I’m looking to be placed in a company which encourages growth and hard work, and one which can help me grow as a great employee.

Overview

30
30
years of professional experience

Work History

Appeals Coordinator

PEHP/URS
04.2013 - Current
  • My duties include investigating and responding to all member and provider appeals involving provision of service and benefit coverage issues
  • Conduct research to evaluate, answer, and close appeals
  • Prepare response letters, answering member and provider questions

Custom Customer Service Representative II/Treasury Management Rep

Harland Clarke
03.2003 - 04.2013
  • My duties include assisting both bankers and customers in placing custom check orders
  • This includes setting up full custom checks, adding custom logos to enhance the customer’s checks, placing standard orders, providing tracking information, pricing and billing
  • I backed up for my supervisor on assisting with call audits, training, coaching and stats
  • I also worked as a client rep for a fortune 500 company by assisting with check orders, supplies, billing and research

Quality Coach/Customer Sales Rep

United Parcel Service
07.1998 - 12.2002
  • As a universal agent I responded to incoming calls from customers in regard to their shipments
  • I scheduled, cancelled, and tracked shipments
  • I also ran rate quotes, and corrected billing errors
  • I was promoted to quality coach where I monitored calls and ran test calls to ensure customer reps were providing their customers with a great customer experience
  • I provided feedback and training to the representatives

Rental Agent/Reservations

Dollar Rental Car
07.1995 - 05.1998
  • My job duties including taking car reservations from local customers in the bay area
  • I did this position a couple of months then was promoted to a rental agents
  • My job duties included working on a car rental base system, renting vehicles to internal and external customers, providing billing information, explaining car insurance options, making reservations, answering phones, faxing, opening and closing the location

Education

Salt Lake Community College
West Jordan, Utah
01.2012

High School -

Hunter High School
West Valley City, Utah
06.1995

Skills

  • Excellent customer service skills
  • Attentive to detail
  • Medical terminology/coding
  • Microsoft Office
  • Ability to work independently
  • Self-motivated
  • Problem-solving abilities
  • Reliability
  • Adaptability and flexibility
  • Organizational skills
  • Confidentiality
  • Effective communication

Timeline

Appeals Coordinator

PEHP/URS
04.2013 - Current

Custom Customer Service Representative II/Treasury Management Rep

Harland Clarke
03.2003 - 04.2013

Quality Coach/Customer Sales Rep

United Parcel Service
07.1998 - 12.2002

Rental Agent/Reservations

Dollar Rental Car
07.1995 - 05.1998

High School -

Hunter High School

Salt Lake Community College

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Teresa Afalava-Kuma