Teresa Aguinaga
Fort Worth,Texas
Summary
-High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
-Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable, offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
- Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance. Results-focused on hat styling, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Marias Mexican Kitchen
04.2023 - 10.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Relayed guest comments or suggestions to manager on duty for further action.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Advised customers about special offerings and menu items to help drive sales.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Seated patrons based on guest preferences and seating availability.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Opened and closed seating sections according to volume of guests.
Cashier / Retail Associate and Hat Bar Stylist
Fleastyle
06.2022 - 06.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Worked with loss prevention in monitoring shopper behavior.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Organized sales area and work station to showcase products and boost sales.
- Recorded notes for future reference about customer preferences and services delivered.
- Monitored current trends to understand fashions and better serve customer needs.
- Worked with men, women and children to complete services on daily basis.
- Worked on 20 customers daily while maintaining distinguished cleanliness and organization of work areas.
- Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
- Prepared items for photo shoots by removing tags, buffing surfaces and arranging layouts.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Cashier
El Rancho Supermercado
06.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to 50 pounds at once
Education
Nursing
The University of Texas At Arlington
Arlington, TX06.2027
High School Diploma -
Carter Riverside High School
Fort Worth, TX06.2023
Skills
- Reservation Coordination
- POS Software
- Event Planning
- Customer Service
- Dining Reservations
- Monetary Transactions
- Guest Flow
- Resolving Irregularities
- Dietary Restrictions
- Hospitality and Accommodation
- Front of House Organization
- Energetic and Outgoing
- Waiting Tables
- Wheelchair Support
- Billing and Payment Processing
- Guest Interaction
- Greeting and Escorting Guests
- Guest Inquiries
- Station Charts
- Table Bussing
- Multi-Line Telephone Systems
- Guest Relations
- Phone Inquiries
- Character Performances
- Guest Accommodations
- Reservation Documentation
- Seating Arrangements
- Special Diets
- Mobile Order Management
- Preparing for Events
- Suggestive Selling Techniques
- Drink Orders and Service
- High-Volume Environments
- Front Counter Support
- Reading Comprehension
- Calendar and Scheduling Software
- Enter Orders
- Order Placement
- Warm and Friendly
- Cash and Transaction Handling
- Station Preparation
- Workflow Coordination
- Operate Cash Register
- Bussing Experience
- Train Staff
- Call Transfers
- Serve Food
- Doordash and Uber eats
- Final Inspections
- Table Setting Arrangements
- Organization and Time Management
- Sales Expertise
- Cash Register Systems
- Product Knowledge
- Liquor Law Compliance
- Stocking and Replenishing
- Money Handling
- Cash Counting Machine Operations
- Cash Management
- Order Taking
- Product and Service Sales
- Cleaning and Sanitizing
- Refunds and Exchanges
- Coaching and Mentoring
- Issue Resolution
- Time Management Skills
- Credit and Cash Transactions
- Cash Drawer Management
- Staff Training
- Verbal and Written Communication
- Merchandise Restocking
- Receipt and Refund Issuance
- Product Location
- Online Orders Preparation
- Customer Service Excellence
- Refund Handling
- Sweeping and Mopping
- Bagging and Packaging
- POS Systems
- Adaptable and Flexible
- Wrapping and Boxing
- Customer Transactions
- Price Identification
- Payment Collection
- Customer Assistance
- Coupon Redemption
- Fitting Room Oversight
- Return and Exchange Processing
- Coin and Currency Counting
- Merchandising
- Restocking
Certification
- TABC
- Food Handlers license, certification #9482411
Languages
Spanish
Native or Bilingual
Timeline
Host
Marias Mexican Kitchen
04.2023 - 10.2023
Cashier / Retail Associate and Hat Bar Stylist
Fleastyle
06.2022 - 06.2023
Cashier
El Rancho Supermercado
06.2021 - 01.2022
Nursing
The University of Texas At Arlington
High School Diploma -
Carter Riverside High School
- TABC
- Food Handlers license, certification #9482411
Similar Profiles
Estrella VazquezEstrella Vazquez
Server/Barista at Marias Mexican KitchenServer/Barista at Marias Mexican Kitchen
Daisy SundeDaisy Sunde
Restaurant Server, Expo/Cashier at Marias Mexican RestaurantRestaurant Server, Expo/Cashier at Marias Mexican Restaurant
Sheilly KruchinskySheilly Kruchinsky
Cashier at Las Marias Mexican RestaurantCashier at Las Marias Mexican Restaurant