Teresa A. Hammond
Jacksonville,Florida
Summary
Dynamic professional with extensive experience in program coordination, project management, and stakeholder engagement. Proven ability to leverage strategic planning and execution to consistently achieve project milestones while fostering team collaboration and enhancing operational processes for optimal results. Expertise in supporting daily program operations through effective records management and resource coordination, ensuring diverse needs are met and issues addressed to maintain efficiency and outreach. Recognized for building enduring relationships that drive success and contribute to organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Specialist- Division for Policy, Coordination and Analysis
Agency for Healthcare Research and Quality (AHRQ)
Rockville, MD
02.2025 - 07.2025
- Coordinate the development and clearance of Policy Notices and Notice of Funding Opportunity (NOFO) for the agency.
- Establish, track, and monitor NOFOs and Notices using the Funding Opportunity Announcement Module (FOAM).
- Create, Train, and support AHRQ NOFO writers on the FOAM system, as needed.
- Support office and Division Director with data analysis using information database system (i.e., National Institutes of Health (NIH) electronic Research Administration (eRA), Information and Management, Planning and Coordination System (IMPAC II).
- Serve as agency point of contact regarding AHRQ Policy Notice questions.
- Resolve NOFO and Policy inquiries from internal and external stakeholder, and extramural researchers.
- Draft Policy Notices, Standard Operating Procedures (SOPs), and guidance documents.
- Serve as AHRQ liaison with NIH eRA and the federal grants.gov platform.
- Develop and maintain the annual AHRQ NOFO Forecast in Grants.gov.
- Create, edit, and support all aspects of the NOFO development with AHRQ subject matter experts, from drafting to publication.
- Prime contact routing of NOFOs and Policy Notices for clearance and approval to publish.
- Lead, and update grants management data in agency-wide Funding Decision Support System (FDSS).
- Serve as Liaison for the AHRQ NOFO submissions to NIH Guide.
- Support the assessment of operational policies and Standard Operating Procedures (SOP), make recommendations for operational improvements, and develop SOPs.
- Maintain and monitor extramural research grant policy SharePoint sites.
- Manage Inter-Agency Agreements (IAA) development and execution to support collaborative efforts between AHRQ and other federal agencies.
- Developed and maintained comprehensive project documentation for regulatory compliance.
Program Analyst- Division for Policy, Coordination and Analysis
Agency for Healthcare Research and Quality (AHRQ)
Rockville, MD
07.2014 - 02.2024
- Coordinate the development and clearance of Policy Notices and Notice of Funding Opportunity (NOFO) for the agency.
- Establish, track, and monitor NOFOs and Notices using the Funding Opportunity Announcement Module (FOAM).
- Support office and Division Director with data analysis using information database system (i.e., National Institutes of Health (NIH) electronic Research Administration (eRA), Information and Management, Planning and Coordination System (IMPAC II).
- Serve as agency point of contact regarding AHRQ Policy Notice questions.
- Resolve NOFO and Policy inquiries from internal and external stakeholder, and extramural researchers.
- Draft Policy Notices, Standard Operating Procedures (SOPs), and guidance documents.
- Led transition of the Concept Decision Memo (CDM) NOFO development web-based module process from hard copy to electronic processing.
- Serve as AHRQ liaison with NIH eRA and the federal grants.gov platform to develop and maintain the annual AHRQ NOFO Forecast.
- Create, edit, and support all aspects of the NOFO development with AHRQ subject matter experts, from drafting to publication.
- Support routing of NOFOs and Policy Notices for clearance and approval to publish.
- Co-lead, and update grants management data in agency-wide Funding Decision Support System (FDSS).
- Serve as co-Liaison for the AHRQ NOFO submissions to NIH Guide.
- Support the assessment of operational policies and Standard Operating Procedures (SOP), make recommendations for operational improvements, and develop SOPs.
- Maintain systems of records and develop responses to audit requests.
- Maintain and monitor extramural research grant policy SharePoint sites.
- Manage Inter-Agency Agreements (IAA) development and execution to support collaborative efforts between AHRQ and other federal agencies.
- Served as Program Analyst for the Pediatric Quality Measures Program, assisting the OEREP Director, Deputy Director, and Senior Advisor, Children's Health with all program administration requirements including the following specific duties:
- Participate in programmatic, operational, and strategic team meetings;
- Develop and execute IAAs;
- Confirm and track Centers for Medicare and Medicaid Services (CMS) Intra-Governmental Payment and Collection (IPAC) using Unified Financial Management System (UFMS);
- Track and report grant accomplishments and follow up on grant reporting;
- Monitor contractor cost, schedule, and performance against contract/task order requirements.
Program Analyst – Division of Scientific Review
Agency for Healthcare Research and Quality (AHRQ)
Rockville, MD
03.2012 - 07.2014
- Assist Scientific Review Officers (SRO) in planning Federal Advisory Act (FACA)-convened scientific peer review meetings, monitoring communications with agency staff, grant applicants, and scientific reviewer, and facilitating quarterly scientific review meetings.
- Apply analytical techniques to compile information and assess administrative data within the review process.
- Assist in the development of procedures and implementation of new technology to improve operational efficiency.
- Work with FACA Committee Management Officials (CMO) to ensure compliance with all policies and procedures associated with scientific peer review protocol.
- Use analytical techniques to compile peer review-generated grant application scores and prepare Grant Summary Statements for grant applicants.
- Work daily with internal federal financial assistance software systems: IMPAC II, QVR, and eRACommons.
- Maintain NIH Training Certification for Grants Management, Program Policy and Procedure, and Funding Mechanisms.
- Compile data, edit as appropriate, and prepare various reports for the SRO and OEREP Director.
- Develop proficiency in Microsoft Office programs.
- Serve as mentor and trainer for new Program Analysts providing training in all aspects of scientific peer review meeting administration.
Knowledge Operations Journeyman
United States Air Force Reserves (USAFR)
Andrews AFB, MD
04.2011 - 01.2013
- Performed information management functions including data coordination, sharing and control.
- Managed planning projects including conducting analytic studies, overseeing, sharing, and controlling data assets.
- Assisted users with data manipulation for various presentations.
- Operated information systems to create, collect, process, disseminate, use, store, protect, and dispose of information.
- Assisted with Privacy Act (PA) and Freedom of Information Act (FOIA) procedures and compliance.
- Handled various personnel functions including assigning, promoting, re-enlisting, separating and cutting orders.
- Expertly used a variety of automated publishing tools for many different USAFR information dissemination purposes and required forms.
Secretary
Agency for Healthcare Research and Quality (AHRQ)
Rockville, MD
07.2010 - 03.2012
- Perform a wide variety of secretarial and administrative support duties for the Division of Priority Populations within OEREP.
- Serve as liaison across all OEREP Divisions to resolve day-to-day administrative and computer-related problems.
- Expertly used a variety of computer software packages including Microsoft Office, WebEx, Endnotes (software for managing bibliographies), various meeting planners, government document locators, travel tracking, Integrated Time and Attendance System (ITAS), Commissioned Officers Leave Tracking System (COLTS).
- Oversaw OEREP Controlled Correspondence process (high-level, often Congressionally oriented, inquiries).
- Assist as needed with administrative duties for the AHRQ Small Conference Grant Program.
- Provide all administrative support for AHRQ work associated with the Children's Health Insurance Program Reauthorization Act (CHIPRA). This includes scheduling, coordinating, and developing agendas for research meeting, in both Federal and public venues, and for up to 50 professionals.
- Troubleshoot OEREP issues involving both on-site IT and Virtual Private Network (VPN) to improve the efficiency of daily operations.
- Assisted with the Data Safety Monitoring Boards (DSMB) efforts, which track all federally funded scientific research projects.
- Assisted with large document preparation for the AHRQ grant funding meetings.
- Assisted Program staff as needed.
Knowledge Operations Journeyman
United States Air Force
Elmendorf AFB, AK
05.2006 - 05.2010
- Provided daily administrative and personnel support for the 400 employees of the 381st Intelligence Squadron and Alaska Mission Operation Center (AMOC) at Elmendorf Air Force Base. Duties included reviewing documents and maintaining files in both electronic and paper format; providing customer service to assist in operation, restoration, and configuration of information systems; running system diagnostics to resolve hardware and software failures; and using Excel, MS Word, PowerPoint, and Adobe.
- Maintained appointment calendars, answered the main office telephone, scheduled staff meetings/ rooms, developed meeting agendas, facilitated meeting operations and recorded meeting minutes, and tracked action items in support of senior management requests.
- Trained organizational staff on public access policy per Freedom of Information Act (FOIA).
- Submission and Approval of Impact Card purchases.
- Other support duties included maintaining travel records, providing systems and technology support, processing incoming/exit travel orders, maintaining webpage database, creating and maintaining website via SharePoint.
- Coordinated many operational details with military bases throughout the world and the National Security Agency (NSA).
Force Protection
United States Air Force - IRAQ Deployment
12.2007 - 06.2008
- Served as active military personnel
Copy Max Supervisor
Office Max
Hagerstown, MD
06.2003 - 05.2006
- Supervised 8+ employees.
- Created and maintained employee work schedules.
- Attended corporate meetings to learn new goals and objectives.
- Communicated with outside manufacturers regarding maintenance issues, filled customers' orders by phone, in store, and via Internet. Duties included: photocopying of paper originals, digital printing from data carriers and files, scanning, binding, and lamination.
Education
Bachelor of Science - Business
Shepherd University
Shepherdstown, WV05-2012
Skills
- Group and individual instruction
- Project management
- Office administration
- Performance assessments
- Skill building
- Project coordination
- Staff development
- Report creation
- System enhancement
Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Conflict Resolution - Responsible for handling customer inquiries, accurately providing information to ensure resolution of funding announcement.
Certification
- COR Level II Certification
- IN-SPIRE Training
Timeline
Program Specialist- Division for Policy, Coordination and Analysis
Agency for Healthcare Research and Quality (AHRQ)
02.2025 - 07.2025
Program Analyst- Division for Policy, Coordination and Analysis
Agency for Healthcare Research and Quality (AHRQ)
07.2014 - 02.2024
Program Analyst – Division of Scientific Review
Agency for Healthcare Research and Quality (AHRQ)
03.2012 - 07.2014
Knowledge Operations Journeyman
United States Air Force Reserves (USAFR)
04.2011 - 01.2013
Secretary
Agency for Healthcare Research and Quality (AHRQ)
07.2010 - 03.2012
Force Protection
United States Air Force - IRAQ Deployment
12.2007 - 06.2008
Knowledge Operations Journeyman
United States Air Force
05.2006 - 05.2010
Copy Max Supervisor
Office Max
06.2003 - 05.2006
Bachelor of Science - Business
Shepherd University
Job Related Honors/Awards
Received several Time-Off Awards at AHRQ, Received Performance Awards for Outstanding performance, Multiple AHRQ On-the-Spot Award for outstanding performance, Served on Honor Award Board which including evaluating applications from 2012-2014, Communications and Information Airman of the Quarter, Completed 381st Intelligence Squadron Airman Leadership Lab, Iraq Military Campaign Medal.
Additional Information
- Core Curriculum Training
- Led as division CFC representative
- Previous clearance level held TS/SCI
- Assist with RFA Grants Management quarterly meetings