Summary
Overview
Work History
Education
Skills
Certification
Student/Maternity Leave
Doctored under Maternity Leave
Timeline
Generic
Teresa Alcorn

Teresa Alcorn

Danville,KY

Summary

Business professional with expertise in strategic planning, team leadership, and process optimization. Achieved 10% increase in efficiency and profitability through innovative management practices. Strong ability to build and maintain client relationships, ensuring satisfaction and alignment with organizational goals. Academic achievements include Dean’s List and President’s List recognition for two years, culminating in a 3.03 GPA.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Online Personal Shopper

Walmart
03.2025 - Current
  • Stored completed orders in labeled, temperature-sensitive areas until customer collection.
  • Conducted order reviews for accuracy and purchase-by date compliance prior to pickup.
  • Sustained high satisfaction ratings through rapid order fulfillment and optimal product selection.
  • Interacted with customers to clarify order needs and elevate service standards.

Manager

Back To The Basics Food Kitchen
03.2019 - 08.2024
  • Defined accountabilities and established performance objectives and metrics to execute strategy.
  • Implemented safety protocols throughout the workplace to protect employees from harm reducing accidents by 50%.
  • Established and maintained relationships with key clients, and partners.
  • Completed thorough opening, closing, shift change functions to maintain operational standards each day.
  • Implemented CRM systems to improve customer service and retention rates.

Miscellaneous Positions

Nesco/Resource MFG Temp Services
08.2015 - 02.2017
  • Drove forklift and handled packing line responsibilities across several manufacturing facilities in Richmond and Berea.
  • Conducted component assembly for forklifts at Hyster-Yale, ensuring quality standards.
  • Adapted to diverse job functions at KI in Berea based on operational requirements.
  • Exited roles positively, motivated by a geographical move.

Homemaker

Stay at Home Parent
05.2008 - 08.2015
  • During this time, I was a young Mother of three little boys. I was fortunate enough to stay home with them and teach them the essential things needed to succeed and thrive in public schools.

Substitute Teacher

Lincoln County School System
08.2007 - 05.2008
  • I was responsible for following and maintaining the daily schedules left by the classroom teacher.
  • Responsible for maintaining order and structure in the classroom.
  • Responsible for gathering and recording daily attendance.
  • Responsible for creating material according to subject matter if no instructions left from the teacher.

Lodge Manager

Canoe Creek Ranch
08.2005 - 10.2006
  • Responsible for maintaining Company's online store, sales and booking of animal hunts and sporting clay shoots, Marketing Campaigns, Data Entry, Operational software Quick Books POS System
  • The clients first point of contact with the business
  • Responsible for maintaining, as well as creating, new business for the company
  • Held and entertained clients nationwide, including RJ Corman and Norfolk Southern
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Ensured safety protocols were followed in accordance with local laws and regulations.

Advertising Sales Representative

Advocate Messenger
04.2004 - 08.2005
  • Responsible for maintaining and advancing the Marketing Campaigns of loyal, long-term clients as well as building and nurturing new business
  • Established Company's first online business directory
  • Held competitive sales quota as well as cold call sales generation

Assistant Customer Service Manager

Food Lion
12.2002 - 04.2004
  • Responsible for the presentation and the performance of the front-end employees, scan counts, customer satisfaction and till accountability
  • Performed safe checks, drawer counts, customer service, sales, data entry, bank deposits, and opening and closing procedures
  • Worked closely with the multiple store managers and assistant managers to ensure appropriate level of standards of performance and proficient customer service and satisfaction requirements Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Developed strategies to increase customer satisfaction levels.
  • Demonstrated quality communication skills in resolving product and customer complaints.
  • Provided guidance to the team regarding operational tasks such as billing, refunds and returns.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
  • Collaborated with fellow managers to identify areas of improvement for overall customer service operations.

Training Supervisor

Trim Masters, Inc.
01.1997 - 09.2001
  • Responsible for training, evaluation, and position placement of Company new-hires.
  • Led a daily aerobics class twice per shift to prepare and strengthen potential employees for their upcoming positions
  • Responsible for providing Manufacturing relief of a variety of positions during employee shortages to ensure that the manufacturing process ran and produced accordingly
  • Facilitated engaging and informative training sessions for both new hires and existing staff.
  • Assisted with onboarding new employees by conducting orientation
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Developed training materials to support diverse learning styles and organizational objectives.

Education

Certified Food Manager

Ky Department of Health And Human Services
Somerset, KY

Bachelor of Arts - General Studies

Eastern Kentucky University
Richmond, KY
12.2023

Adult Peer Support Specialist

GoHire
Somerset, KY
12.2023

Skills

  • Customer support and service
  • Sales strategies and marketing
  • Employee training initiatives
  • Management of operations
  • Leadership in team building
  • Operational supervision
  • Safety procedures adherence
  • Business administration knowledge
  • Contractual management skills
  • Evaluation of performance metrics
  • Communication proficiency (verbal and written)
  • CRM expertise in customer relations
  • Digital marketing practices
  • Strategic marketing management

Certification

  • Certified Food Manager June 2024 to June 2027
  • Health and Life Course Certification March 2025 to March 2026

Student/Maternity Leave

I was hospitalized until the birth of my Identical Twin Sons in December of 2006. I also had a Cesarean Section and had to recover from the operation as well as continue my spring and summer 1 and summer 2 of school at EKU.

Doctored under Maternity Leave

October 2006 to August 2007

Timeline

Online Personal Shopper

Walmart
03.2025 - Current

Manager

Back To The Basics Food Kitchen
03.2019 - 08.2024

Miscellaneous Positions

Nesco/Resource MFG Temp Services
08.2015 - 02.2017

Homemaker

Stay at Home Parent
05.2008 - 08.2015

Substitute Teacher

Lincoln County School System
08.2007 - 05.2008

Lodge Manager

Canoe Creek Ranch
08.2005 - 10.2006

Advertising Sales Representative

Advocate Messenger
04.2004 - 08.2005

Assistant Customer Service Manager

Food Lion
12.2002 - 04.2004

Training Supervisor

Trim Masters, Inc.
01.1997 - 09.2001

Bachelor of Arts - General Studies

Eastern Kentucky University

Certified Food Manager

Ky Department of Health And Human Services

Adult Peer Support Specialist

GoHire