Summary
Overview
Work History
Education
Skills
Certification
Timeline
Additional Information
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Teresa Alexander

Carson City

Summary

Dedicated and reliable professional seeking to contribute to a dynamic company that values organization and a positive work ethic. Extensive experience in customer service, particularly within deli operations, demonstrates a proven ability to ensure seamless workflows while maintaining high standards of food safety and quality. Strong organizational skills and meticulous attention to detail enhance the ability to thrive in fast-paced environments, fostering effective communication and teamwork. Authorized to work in the US for any employer and ready to become a valuable asset to the business.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bakery/Senior Deli Clerk

Walmart
01.2024 - Current
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Collaborated with team members to streamline operations and improve overall efficiency.
  • Ensured accurate pricing of all deli items through diligent label maintenance and verification procedures.
  • Demonstrated versatility by working effectively in various roles within the deli department as required.
  • Assisted in training new deli clerks, sharing best practices and providing ongoing support.
  • Reduced food waste by closely monitoring inventory levels and rotating products as needed.
  • Supported store-wide initiatives such as seasonal promotions or special events by actively engaging customers in conversations about featured products.
  • Prepared custom orders for customers, consistently meeting their specific preferences while adhering to high quality standards.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Hotel Front Desk Clerk

JEI Entertainment
02.2018 - 05.2020
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
  • Continuously updated knowledge of local attractions and events, providing informed recommendations to guests seeking leisure activities.
  • Monitored occupancy rates closely to maximize revenue potential while adhering to hotel policies regarding overbooking.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.

Education

Associate in Business -

Western Nevada College
05.2007

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The Professional Institute of Technology and Accounting
10.2017

Skills

  • Guest Services (2 years)
  • Front Desk
  • Product presentation
  • Cash Handling (10 years)
  • Accounts Receivable
  • Merchandising strategies
  • Clerical Experience
  • Data Entry
  • Microsoft Outlook
  • Customer service
  • Food safety
  • Sanitation standards

Certification

  • Microsoft Office Specialist/ ES
  • January 2017 to Present

Timeline

Bakery/Senior Deli Clerk

Walmart
01.2024 - Current

Hotel Front Desk Clerk

JEI Entertainment
02.2018 - 05.2020

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The Professional Institute of Technology and Accounting

Associate in Business -

Western Nevada College

Additional Information

I am a positive hard worker. I am reliable and pay attention to detail, policy and procedure, and accountability. I try to maintain a constant positive mental attitude, I work well with the team, or as one. If given the chance I believe I could be an asset to any business.

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