Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teresa Allen

Brunswick,OH

Summary

Lead Certified Ophthalmic Assistant with strong expertise in patient care, diagnostic testing, and clinical procedures. Adept at collaborating with medical teams to ensure optimal patient outcomes. Reliable, adaptable, and results-driven with focus on precision and patient satisfaction. Skilled in maintaining high standards in fast-paced environments.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Certified Ophthalmic Assistant

Cleveland Clinic Main Campus
07.2018 - Current
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
  • Increased diagnostic accuracy by calibrating and maintaining specialized ophthalmic equipment according to manufacturer guidelines.
  • Demonstrated adaptability by learning new technologies quickly as they were introduced into the clinic setting.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally during visits.
  • Ensured the accuracy of patient records by diligently updating medical histories, medications, and insurance information.
  • Conducted Humphrey Visual Field Testing as part of overall vision evaluation.
  • Excelled in continuing education courses to stay current on advancements within the field of ophthalmic technology, enhancing job performance skills consistently over time.
  • Developed strong rapport with patients by providing empathetic support during sensitive diagnostic tests and procedures.
  • Collaborated with a team of ophthalmologists to provide comprehensive eye examinations for optimal patient care.
  • Educated patients on proper eye care techniques, resulting in improved overall ocular health outcomes.
  • Streamlined inventory management processes, ensuring adequate stock levels of necessary supplies at all times.
  • Strengthened relationships with referring physicians through consistent communication regarding patient updates and treatment plans.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations.
  • Measured and recorded visual acuity and color vision testing.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.

PCNA

Cleveland Clinic Fairview Hospital
11.2022 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted patients with activities of daily living, promoting independence and comfort during their stay.
  • Delivered high-quality personal care to patients, including bathing, grooming, dressing, toileting, feeding, and mobility assistance.
  • Supported nursing staff by accurately obtaining and recording vital signs, promptly notifying nurses of any abnormal results.
  • Maintained a safe and clean environment for patients by adhering to strict infection control protocols and regular room sanitization procedures.
  • Facilitated patient transfers, positioning, and mobility using proper body mechanics to prevent injury and ensure comfort.
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Demonstrated adaptability in rapidly changing situations, responding promptly to unforeseen patient needs or requests from the nursing staff.
  • Enhanced patient satisfaction by providing compassionate and attentive care to patients in various stages of recovery.
  • Performed non-invasive medical procedures such as blood glucose monitoring, wound care management, and catheter maintenance under nurse supervision.
  • Exhibited strong time management skills by prioritizing tasks effectively and completing them in a timely manner without compromising quality of care.
  • Assisted in the orientation of new Patient Care Nursing Assistants, sharing best practices for efficient provision of quality patient care.
  • Promoted a positive healing environment for patients by actively listening to concerns and addressing needs promptly and effectively.
  • Provided emotional support for patients'' families by offering empathy, understanding their concerns, answering questions about treatment plans or progress reports when appropriate.
  • Participated in continuing education opportunities to stay current on industry trends and enhance knowledge base for improved job performance.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Ophthalmic Technician

Novus Clinic
02.2015 - 07.2018
  • Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
  • Performed thorough medical history assessments as part of the pre-examination process for new patients.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
  • Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
  • Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
  • Reduced wait times for patients by efficiently managing appointment schedules and coordinating with other staff members.
  • Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Improved patient satisfaction by providing efficient and accurate diagnostic testing.
  • Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Conducted Humphrey Visual Field Testing as part of overall vision evaluation.
  • Optimized clinic efficiency by maintaining up-to-date knowledge of ophthalmic technology advancements and best practices.
  • Increased clinic efficiency by cross-training in administrative tasks, providing versatile support to team.
  • Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Measured and recorded visual acuity and color vision testing.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.

Lead Ophthalmic Technician

Retina Specialists of Ohio
01.2015 - 07.2018
  • Enhanced patient experience by providing empathetic pre-and post-operative care and addressing individual concerns.
  • Served as a trusted resource for patients, addressing questions or concerns regarding eye health in an approachable and knowledgeable manner.
  • Facilitated open communication among team members, fostering collaboration between departments that resulted in improved productivity across various functions within the practice.
  • Optimized appointment scheduling to maximize daily patient flow while maintaining high-quality clinical interactions.
  • Improved patient care by conducting thorough diagnostic tests and accurately interpreting results for ophthalmologists.
  • Supported the implementation of new technology within the clinic, increasing efficiency in diagnosis and treatment processes.
  • Updated patient records with accurate diagnostic test results, enabling informed decision-making by medical professionals regarding treatments or interventions.
  • Reduced wait times by promptly preparing examination rooms, equipment, and necessary paperwork for each appointment.
  • Contributed to practice growth by identifying opportunities for process improvements and implementing changes that led to increased efficiency in daily operations.
  • Promoted a safe work environment by adhering to strict sterilization protocols and infection control measures during all procedures.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Optimized system performance thorough testing and analysis.

Education

High School Diploma -

North Olmsted Senior High School
North Olmsted, OH
06-1992

Medical Assistant - Medical Assisting

Polaris Career Center
Cleveland, OH
06-1992

Skills

  • Ophthalmic terminology
  • Surgical assisting
  • Visual field testing
  • Ophthalmic imaging
  • Prescription verification
  • Patient scheduling
  • Visual acuity testing
  • Phoropter operation
  • Insurance verification
  • Corneal topography
  • Optical coherence tomography
  • Fundus photography
  • Instrument sterilization
  • Eye pressure monitoring
  • Lensometry proficiency
  • Pupil evaluation

Certification

  • COA - Certified Ophthalmic Assistant
  • BLS-CPR Certification

Timeline

PCNA

Cleveland Clinic Fairview Hospital
11.2022 - 08.2023

Lead Certified Ophthalmic Assistant

Cleveland Clinic Main Campus
07.2018 - Current

Ophthalmic Technician

Novus Clinic
02.2015 - 07.2018

Lead Ophthalmic Technician

Retina Specialists of Ohio
01.2015 - 07.2018

High School Diploma -

North Olmsted Senior High School

Medical Assistant - Medical Assisting

Polaris Career Center

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Teresa Allen