TERESA ALLIAJ
Boca Raton,FL
Summary
Motivated professional with experience in office management, accounts receivable, and income auditing, currently pursuing a degree in Architecture. I am eager to apply my academic background and diverse skill set to enhance workflow efficiency and support successful project outcomes. Highly organized and detail-focused, I excel in collaborative environments and am capable of managing multiple tasks and projects simultaneously while maintaining accuracy and quality. I am committed to upholding compliance standards and contributing to smooth, effective operations
Overview
7
7
years of professional experience
Work History
Administrative Assistant/ AutoCAD Drafter
GHA Architects
11.2024 - Current
- Use basic computer-aided drafting software to create site plans and construction drawings for company projects
- Implement, manage, and maintain AutoCAD drafting and plan-preparation standards
- Assist with maintaining the drawing database
- Perform routine analyses to verify data accuracy
- Managed scheduling and calendar coordination for executives, optimizing workflow and meeting efficiency.
- Developed and maintained filing systems, ensuring easy access to crucial documents and records.
- Streamlined communication processes between departments, enhancing collaboration and information sharing.
- Prepared detailed reports and presentations, contributing to informed decision-making for management teams.
Account Receivable and Income Audit
Marriott
02.2024 - Current
- Managed invoicing and collections, improving cash flow and reducing overdue accounts.
- Maintained accurate financial records and electronic spreadsheets.
- Supported income audits by verifying and reconciling financial data.
- Prepared and analyzed financial reports to support decision-making.
- Addressed client inquiries professionally and resolved billing issues efficiently.
- Conducted income audits, ensuring compliance with policies and accuracy in records.
- Analyzed and reconciled financial data, identifying and correcting discrepancies.
- Generated detailed audit reports and provided actionable insights.
- Maintained confidentiality and adhered to company financial policies.
Front Desk Supervisor
Marriott
10.2022 - 02.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
Customer Advocate
Target
11.2021 - 10.2022
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
CEC(Customer Experience Coordinator)/ Cash Office
TJMAX
09.2020 - 02.2022
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Prepared bank deposits and corporate cash shipments.
Office Manager
Labi Construction Shpk
08.2018 - 07.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
Associate of Arts - Architecture
Palm Beach State College
Lake Worth, FL12.2023
Skills
- Attention to Detail
- Problem-Solving
- Flexible and Adaptable
- Multitasking
- Excellent Communication
- Critical Thinking
- Computer Skills
- Decision-Making
- Calm Under Pressure
- AutoCAD
- Rhino
- Revit
- Organization and Time Management
Timeline
Administrative Assistant/ AutoCAD Drafter
GHA Architects
11.2024 - Current
Account Receivable and Income Audit
Marriott
02.2024 - Current
Front Desk Supervisor
Marriott
10.2022 - 02.2024
Customer Advocate
Target
11.2021 - 10.2022
CEC(Customer Experience Coordinator)/ Cash Office
TJMAX
09.2020 - 02.2022
Office Manager
Labi Construction Shpk
08.2018 - 07.2020
Associate of Arts - Architecture
Palm Beach State College