Teresa Altman
Subaru Motors Finance
Chantilly,VA
Summary
Leadership abilities and solution focused seeking to contribute. Ability to independently manage multiple projects in fast-paced, deadline-driven environments. Highly versatile; adept at quickly mastering new roles and responsibilities. Reputation for integrity perseverance, and work ethic. Twenty four years experience within the indirect auto finance industry (seventeen with Chase Auto/Subaru Motors Finance) and a combined experience of thirty + years in the automotive field.
Overview
34
34
years of professional experience
Work History
Dealer Relationship Manager - Subaru Motors Financ
JP Morgan Chase
01.2019 - Current
- Private Label partnership - managing 24 Subaru retailers for the state of Virginia and building brand loyalty.
- Increased market share, lease penetration, floorplan and promoting long-term partnerships.
- Direct contact with Dealer Principles, General Managers, and Controllers monthly in order to track results and pursue mutual goals. Identified areas for improvement within dealer operations, implementing strategic solutions for enhanced efficiency. Developing successful relationship-building skills and seek opportunity to grow the market while monitoring performance against established KPI's.
- Coordinate and facilitate meetings with General Managers and Sales Managers to provide comprehensive Lease, EContract, RTone and all Subaru Motors finance materials to enhance dealer profitability and customer retention.
- Subaru Motors Finance ranked Best Dealer Satisfaction with captive credit 2022.
- Provided critical support during product launches and value proposition with Dealer Owners and General Managers to ensure a smooth introduction of new products into the market.
- Interaction with our unperfected titles/lien and remarketing teams to enhance proper directives, structure and process for our Subaru retailer.
- Collaborate with the SMF credit team to improve callback, structure, capture ratio and increase market share.
- Joined forces with CAF, SMF, commercial, and remarketing team members by implementing innovative communication tools and fostering an open dialogue culture.
Assistant Vice President Dealer Relationship Manager
JP Morgan Chase
01.2007 - Current
- Currently developing and managing 109 dealer accounts
- Awarded annual Presidents Club Award 2008, 2013, 2014, Increased dealer activity to 95% while penetrating new market areas to increase market share and assisted commercial lending with a $78,000,000.00 floor plan account.
- Private label partnership with Chrysler/Jeep/Dodge, Aston Martin, Mazda, Fiat and currently Maserati and Enterprise.
- Coordinate and facilitate monthly meetings with large dealer groups to recognize outstanding performance, provide training and address concerns.
- Along with Chase Auto Finance management, meet regularly with regional and national dealer group management companies, General Managers and Finance Directors to review the actual performance of their overall dealer groups
- Collaborating with the credit team, commercial lending - floor plan team, commercial solutions and national recovery group to design client presentation, implement process and improvements.
- Achieving record volume goal in the country for assigned territories while improving efficiencies on existing accounts.
- Mentoring new and senior employees by using positive influence, examples and achievements to enhance professional growth.
- Conduct market research and portfolio analysis to determine potential profitability of existing indirect account.
- Distinguished performance review.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
Business Development Representative
Wachovia Dealer Services
01.2002 - 01.2007
- Managed 72 dealer accounts
- Awarded annual Presidents Club Award 2004, 2005, 2006
- Maintain and cultivate strong relationships with Dealer Principals, General Managers, and Credit Specialists to acquire and service profitable automobile loans
- Generate new business and provide strategic development solutions regarding consumer buying trends and competitor efforts to capture market share
- Educate new employees and dealer recruits regarding lending parameters, WDS prime and below prime programs
- Product offering to include, gap, warranty products, floor plans and DealerTrack
- Gather efficiencies data to monitor and maintain maximum profitability, achieving company recognition for Highest 'Net Spread and Conversion' in 2006
- Maintain excellent customer relations through process improvement measures such as client interviews, timely decisions of applications and assertive and timely follow-up on pending contracts to increase capture ratio and conversion ratio
- Sustain strong relationships with credit, collections and funding departments to communicate essential information
- Perform ongoing market research to identify the competition, leveraging the information to gain preferred lender status.
Dealer Service Representative
AmeriCredit Financial Services
01.2000 - 01.2002
- Effectively marketed company programs and prospected non-active dealers using various business development efforts
- Trained and serviced new and existing dealers on current product lines to insure quick turnover for contracts in order to maximize revenue opportunities
- Managed funding notifications and reviewed Retail Installment Contracts against Truth and Lending guidelines for all area dealers
- Reviewed, negotiated and structured credit applications and loan agreements with major dealers using strict company underwriting guidelines
- Actively worked with all Finance Directors, General Managers and Sales managers to build and stabilize excellent working relationships to solidify increase levels of revenue
- Monitored and revised competitive trends and statistics to maintain corporate advantage
- Conducts customer interviews and investigations on non-prime credit applications and document verifications pertaining to make credit decisions.
Senior Finance Manager -Finance Director
Ted Britt Ford
01.1990 - 01.2000
- Managed the procurement of financing products and loan qualifications on an average of seventy vehicles per month
- Finance Department including all aspects of profitability, compliance, F&I training, Vendor Management
- Leverage cashflow by minimizing contracts in transit and unperfected titles.
- Analyzing information received from credit applications and negotiating terms and conditions with various lending institutions
- Arranged financing for both individual and corporate accounts
- Developed a clientele of corporate executives, professional athletes, and other satisfied customers that resulted in long-term residual business
- Focused marketing and sales efforts that resulted in increased revenues during economic turndown
- Prepared timely sales and account status reports to provide management with critical information needed to support sales activities
- Monitor contracts in transit, money due reports and working closely with the accounting department reducing the unperfected lien report.
- Facilitate monthly meetings to discuss work flow, improve team interactions, forcasting, goals and targets.
Skills
- Sharp business acumen, research, analysis, and relationship building
- Proven history of improving operations and increasing profitability
- Knowledgeable of the automotive industry (start to finish), fixed operations, dealer support, automotive finance, leasing, insurance products, marketing and floor plan
- Skilled organizer and outside-of-the-box problem solver with the ability to consider all options before decision making
- Detail oriented and able to multi task effectively
- Confident and poised in interactions with individuals at all levels
- Proficient in all MS Office applications (Excel, Word and PowerPoint)
- Compliance knowledge, territory management, industry trends and strong negotiations skill
References
Excellent References Available upon Request
Timeline
Dealer Relationship Manager - Subaru Motors Financ
JP Morgan Chase
01.2019 - Current
Assistant Vice President Dealer Relationship Manager
JP Morgan Chase
01.2007 - Current
Business Development Representative
Wachovia Dealer Services
01.2002 - 01.2007
Dealer Service Representative
AmeriCredit Financial Services
01.2000 - 01.2002
Senior Finance Manager -Finance Director
Ted Britt Ford
01.1990 - 01.2000