TERESA ALVENSLEBEN
Anacortes,Washington
Summary
Experienced Administrative Support professional with over 20 years of expertise in bookkeeping/accounting and office administration. Demonstrated proficiency in QuickBooks for 16 years, as well as a strong command of Microsoft Office Suites and CRM programs. Known for exceptional organizational skills and excellent interpersonal communication abilities. Highly detail-oriented and capable of working independently with minimal supervision. Offers outstanding customer service skills to ensure client satisfaction.
Overview
29
29
years of professional experience
Work History
Sales and Marketing Coordinator
SEATTLE YACHTS
11.2020 - Current
- Team Leadership & Staff Development of busy boat brokerage.
- Worked with brokers/staff on Sales Strategy & Pipeline Management
- Digital Marketing with online listings of products.
- Process Improvement & Workflow Automation
- Experience in leading and training teams on CRM best practices and data management protocols.
- Event Planning & Vendor Relations
- Budgeting & Cost Optimization
- Manage office supplies, equipment, and facilities to maintain a well-organized and functional workspace.
- Managed approximately 30 incoming calls, emails and faxes per day from customers and co-workers throughout the company of 8 locations from west to east coast
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and up-selling opportunities.
Accounts Administrative Officer
PROSCAPE INC.
06.2018 - 04.2020
- Accurately tracked, verified and approved accounts payable and accounts receivable invoices and total balances into financial software, conducting monthly balance sheet reviews to reconcile variances.
- Ensured all vendors statements matched all packing slips/invoices and then processed timely payments.
- Reconciled bank statements and credit cards monthly.
- Receipt, record and deposit checks/cash.
- Produced a variety of financial reports.
- Organized and filed federal and state tax returns, paying close attention to deadline dates.
- Reported sales taxes by calculating requirements on paid invoices.
- Completed payroll for 50 - 80 employees in QuickBooks, handled employee pay adjustments. Kept detailed records for long-term accuracy.
- Handled Certified Payroll.
- Maintained updated Business & Medical Insurance information and provided annual audits to Insurance Agents.
- Maintained all office/personnel needs.
- Answered phones.
- Greeted customers and vendors
Owner/Operator
IN STITCHES QUILT SHOPPE
12.2012 - 05.2018
- Created business plans, established processes and directed operations to offer quality quilting fabrics and notions to customers.
- Installed and maintained all bookkeeping activities in Quick Books.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
- Coordinated multiple events with outside tour companies and town functions to enhance community engagement and provide unique experiences for customers.
- Ordered all merchandise from many vendors.
- Responsible for all taxes involving City, State and Federal & payroll.
- Handled all payroll, licenses, business and employee insurances and human resources for ten employees
- Ensured all vendors statements matched all packing slips/invoices and then processed timely payments.
- Worked closely with Accountant on completion and maintenance of general Ledgers.
- Maintained all office/personnel needs.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Accounts A/P Specialist & Administrator
JONES LIGHTING MAINTENANCE, INC
05.1996 - 07.2010
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Handled all A/R & A/P task
- Invoiced over 100 customers, processed payments, making all banking deposits and processing them in Quick Books.
- Responsible for all taxes involving City, State and Federal & payroll.
- Handled all payroll, licenses, business and employee insurances and human resources for 25 employees.
- Designed and typed multiple job quotations using Microsoft Word.
- Maintained all office/personnel needs.
- Answered busy phones & FAX correspondence
Skills
- Accounting Operations management
- Intuit Quick Books
- Event coordination specialist & Trade show participation
- Skilled in Microsoft Office suite & CRM Management
- Strong planning abilities
- Client relations management
- File Management
- Account Reconciliation
- Banking/Financial & Taxes: Payroll, State & Federal
- Insurance - Business & Medical
- Taxes: Payroll, State & Federal
- Effective communication skills
- Collaborative problem-solving
- Operational management including Staffing and scheduling
- Sales support
- Customer retention
- Direct mail campaigns
Activities
Since moving into my community, I have always tried to be involved and engaged in local functions and activities. I have been active in the local chapter of the “Toys for Tots” and Friends of the Forest program. I am an avid quilter and sewer with a strong eye for detail, creativity, and craftsmanship. I have also donated quilts to shelters, hospitals and housing programs. I enjoy gardening and designing new planting areas around our yard. I also have a strong passion for decorating and remodel of rooms with my home and office areas.
Timeline
Sales and Marketing Coordinator
SEATTLE YACHTS
11.2020 - Current
Accounts Administrative Officer
PROSCAPE INC.
06.2018 - 04.2020
Owner/Operator
IN STITCHES QUILT SHOPPE
12.2012 - 05.2018
Accounts A/P Specialist & Administrator
JONES LIGHTING MAINTENANCE, INC
05.1996 - 07.2010
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