Teresa Alviani
Santa Paula,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Secretary
A G Consultants
Santa Paula, CA
05.2022 - Current
- Composed, edited and typed complex memos and reports with job-related software.
- Maintained organized filing system of paper and electronic documents.
- Updated contact lists on a regular basis; created new contacts as needed.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Scheduled meetings and sent invitations specifying time and location.
Customer Service Representative
SPATZ Laboratories
Oxnard, CA
11.2017 - 01.2018
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Consulted with customers to resolve service and billing issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
Beauty Advisor
Sephora Inside JCPenney
Ventura, CA
12.2014 - 11.2015
- Recommended merchandise based on expert product knowledge and client preferences.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Organized store by returning merchandise to proper areas and restocked displays.
- Completed day-to-day duties accurately and efficiently.
Education
GED -
Ventura Adult And Continuing Education
Ventura, CABusiness Administration
Ventura Adult And Continuing Education
Ventura, CAAddiction Counseling
Oxnard College
Oxnard, CASkills
- Filing Experience
- Document Preparation
- Letter Writing
- Calendar Management
- Customer Service
- Call Handling
References
References available upon request.
Timeline
Secretary
A G Consultants
05.2022 - Current
Customer Service Representative
SPATZ Laboratories
11.2017 - 01.2018
Beauty Advisor
Sephora Inside JCPenney
12.2014 - 11.2015
GED -
Ventura Adult And Continuing Education
Business Administration
Ventura Adult And Continuing Education
Addiction Counseling
Oxnard College
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