Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Teresa Amos

Meridian,USA

Summary

Experienced professional with over 30 years in Higher Education Information Technologies. Successfully managed Technical Support, Network/Server Operations, Data Center, and Helpdesk functions. Strong background in IT Strategy and Planning, complemented by IT/AV focused Construction experience. Skilled in navigating the dynamic tech industry to ensure efficient and effective operations.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Director, Initiatives & Planning

University of Idaho
01.2021 - Current
  • Company Overview: Office of Information Technology
  • Project Management Office oversight
  • IT Governance and Oversight
  • OIT Liason to Shared Governance Bodies
  • Audit Coordinator for IT Financial Audits
  • Policy development for University Information Technology
  • IT Service Management Leadership
  • Development of IT metrics for success.
  • Office of Information Technology

Information Technology Manager

University of Idaho
01.2016 - 01.2021
  • Company Overview: Boise
  • Special liason for university construction projects to ensure well developed implementation and support for research and operational systems.
  • Planning and ongoing operational responsibility for all technology implementations for 250 staff and faculty.
  • Liason with IT functions for all University of Idaho campuses and centers.
  • Broad experience with Microsoft 365 Applications including Teams
  • Facilitated delivery of instruction both in person and over video conference using hardware and software video conferencing solutions
  • Work with departments on their computing needs and facilitate equipment purchases.
  • Documentation of Knowledge Base Articles for student, staff, and faculty support using TeamDynamix Enterprise Service Management platform
  • Boise

Director, Information Technology

West Valley-Mission Community College District
01.2002 - 01.2016
  • Overall planning and on-going operational responsibility for all Administrative Information Systems.
  • With a staff of eleven supporting servers (both physical and virtual), networks, telephone/voicemail systems, Microcomputer, and Help Desk activities for two college campuses supporting 21,000 students and 1,500 staff and faculty.
  • Liaison with college technology entities in relation to all computing needs.
  • Project implementation manager for Microsoft Exchange, Office 365 student and staff implementation, Voice Over IP, Wireless Networking, HP Procurve Network Refresh, along with Citrix virtual desktop, remote access and security based projects.
  • All projects deployed for both Campuses.
  • Budgetary responsibility for all software and hardware licensing and maintenance contracts.
  • Backup systems administrator for critical areas under my responsibility.
  • IT consulting for all construction projects to maintain technology standards in new building projects.
  • Development of security policies and procedures and end user best practices.
  • District representative on the District Wide Budget Advisory Committee.

Microcomputer Support Supervisor

West Valley-Mission Community College District
01.2000 - 01.2002
  • Supervised Microcomputer Support team of 5 at two locations supporting 1400 computers and peripherals.
  • Coordinated service to end user community for computer repairs and deployments.
  • Budgetary responsibility for all microcomputer related software and hardware maintenance contracts.
  • Responsible for all software release management controls and procedures.
  • Provided documentation and training for end user community on District supported software packages used on campus and at home.
  • Developed standards for microcomputer deployment scenarios.
  • Participated in engineering and deployment of Windows NT domain structure.

Microcomputer Support Technician

West Valley-Mission Community College District
01.1997 - 01.2000
  • Member of the Microcomputer Support team located at both campuses.
  • Responsible for hardware and software support for 1200 end users including Windows and Macintosh Operating Systems.
  • Supported vast software packages to include Microsoft Office, Eudora, Meeting Maker, File Maker Pro, Reflections (terminal emulation), and Datatel user interface.
  • Provided documentation and training to end users on District Supported Software model.

Education

Bachelors Degree - Interdisciplinary Professional Studies, Business and Leadership

Boise State University

Sr. Directors Leadership Institute - undefined

Educause
01.2025

Leadership Development Program Credential - undefined

Northwest Academic Computing Consortium
01.2022

Skills

  • Actor guidance
  • Team collaboration
  • Organizational development
  • Program management
  • Contract management
  • Process improvement
  • Analytical thinking
  • Business administration
  • Project management
  • Coaching and mentoring
  • Project coordination
  • Information technology management
  • Staff management
  • Relationship building
  • Cross-functional team leadership
  • Change management

Accomplishments

Lead multi-million dollar projects related to network refresh and telephone services.


Responsible for IT infrastructure design and implementation for bond funded construction in California.



Certification

Leadership

  • Leadership Training - Ongoing

Timeline

Director, Initiatives & Planning

University of Idaho
01.2021 - Current

Information Technology Manager

University of Idaho
01.2016 - 01.2021

Director, Information Technology

West Valley-Mission Community College District
01.2002 - 01.2016

Microcomputer Support Supervisor

West Valley-Mission Community College District
01.2000 - 01.2002

Microcomputer Support Technician

West Valley-Mission Community College District
01.1997 - 01.2000

Sr. Directors Leadership Institute - undefined

Educause

Leadership Development Program Credential - undefined

Northwest Academic Computing Consortium

Bachelors Degree - Interdisciplinary Professional Studies, Business and Leadership

Boise State University

Similar Profiles

CREATE PROFILE