Teresa Anker
Wesley Chapel,FL
Summary
Experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Healthcare Customer Service Representative
Foundever
11.2023 - 01.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and creating welcoming, positive experiences.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Demonstrated high attention to detail, organization, and management of multiple tasks on dual monitors while on calls
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Hairstylist's Assistant
Cameo Salon & Spa
02.2023 - 08.2023
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
- Scheduled appointments for salon and maintained efficient records for administrative and accounting needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly..
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Hairstylist
The Upper Cut Inc
01.2007 - 04.2012
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Skills
- Active Listening
- Problem-Solving Ability
- Customer Service
- Written and Oral Communications
- Product and Service Knowledge
- Attention to Detail
Timeline
Healthcare Customer Service Representative
Foundever
11.2023 - 01.2024
Hairstylist's Assistant
Cameo Salon & Spa
02.2023 - 08.2023
Hairstylist
The Upper Cut Inc
01.2007 - 04.2012
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