Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teresa A Owens

Tacoma

Summary

Experienced with creating and implementing community engagement strategies that foster positive and interactive environment. Utilizes exceptional communication and organizational skills to manage diverse community needs effectively. Track record of building strong relationships and resolving conflicts, ensuring cohesive and supportive community atmosphere.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Community Manager

Thrive Communities
02.2024 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.

Community Manager

Greystar
10.2022 - 01.2024
  • Supervised 6 team members.
  • Coordinated capital expenditures and renovation projects.
  • Trained team members in company procedures and operation systems.

Sr Community Manager

Greystar
05.2022 - 10.2022
  • Supervised daily operations for both Communities (6 employees).
  • Coordinated capital expenditures and renovation projects.
  • Supported in the takeover and sale of the communities.

Community Manager

Greystar
09.2020 - 10.2022
  • Supervised 3 team members.
  • Coordinated capital expenditure projects.
  • Served as Greystar Mentor nationally.
  • Awarded Community Manager of the Year 2022.

Community Manager

Greystar
03.2016 - 09.2020
  • Supervised 3 team members.
  • Coordinated capital expenditures and renovation projects.
  • Supported marketing rebrand and online reputation.

Community Manager

Greystar
03.2014 - 03.2016
  • Supervised 7 team members.
  • Reviewed and approved Tax Credit application files (Annual audits and recertification)
  • Developed property budget and managed finances.
  • Awarded Operation Excellence 2019.

Assistant Community Manager

Riverstone
09.2013 - 03.2014
  • Assisted Community Manager with financial reports.
  • Prepared and submitted Tax Credit applications and recertification applications.
  • Coordinated resident events with national vendors.

Education

Bachelor's - Psychology

Neumann College
Aston, PA
06.2008

High school or equivalent - undefined

North Salem High School
Salem, OR
06.2004

Skills

  • Proficient in Microsoft Suite
  • Experience with reputation management tools
  • Proficient in property management systems
  • Revenue management software expertise
  • Experience with Rent Cafe and similar platforms
  • Tenant and eviction laws
  • Staff training
  • Financial budgeting and reporting
  • Relationship building

Certification

  • Certified Community Manager, Thrive Communities

Timeline

Community Manager

Thrive Communities
02.2024 - Current

Community Manager

Greystar
10.2022 - 01.2024

Sr Community Manager

Greystar
05.2022 - 10.2022

Community Manager

Greystar
09.2020 - 10.2022

Community Manager

Greystar
03.2016 - 09.2020

Community Manager

Greystar
03.2014 - 03.2016

Assistant Community Manager

Riverstone
09.2013 - 03.2014

High school or equivalent - undefined

North Salem High School

Bachelor's - Psychology

Neumann College

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