Teresa Avent
Bailey
Summary
Dynamic and results-driven Program Manager with over a decade of leadership experience in program development, strategic planning, and operational management. Proven track record of driving organizational success through innovative solutions, stakeholder engagement, and process optimization. Skilled at spearheading initiatives, fostering partnerships, and leading cross-functional teams to exceed objectives. Passionate about delivering impactful solutions that enhance efficiency, service delivery, and community engagement.
Overview
15
15
years of professional experience
Work History
Director of Outreach & Homicide Support Services
NC Victim Assistance Network
12.2021 - Current
- Spearhead statewide outreach initiatives, establishing partnerships with law enforcement agencies, justice centers, and public entities to enhance service delivery for homicide survivors
- Lead the development and execution of trauma-informed advocacy workshops, conferences, and strategic planning meetings
- Oversee program evaluation, research, and assessment, ensuring continuous improvement and impact measurement
- Prepare detailed quarterly and annual reports for board and grant compliance, ensuring transparency and accountability
- Train and mentor volunteers in court support services, navigating complex emotional scenarios while mitigating vicarious trauma risks
- Secure strategic partnerships with local businesses to provide essential resources, such as meals and parking, for homicide survivors and their families
Program Specialist
NC Victim Assistance Network
03.2018 - 12.2021
- Designed and implemented a statewide homicide survivor advocacy program, training volunteers in trauma-informed care and survivor support
- Developed a comprehensive 30-hour training curriculum for volunteer advocates, enhancing service delivery and survivor assistance
- Established an innovative intake process to streamline service provision for homicide survivors
- Successfully secured partnerships with restaurants and parking vendors, eliminating upfront costs for victims’ families during court proceedings
- Conducted educational workshops and strategic community engagements, strengthening advocacy initiatives
Project Lead / Consultant
Kingdom Works Collaborative
09.2014 - 03.2018
- Led project planning and execution strategies for small businesses and entrepreneurs, driving operational success and sustainability
- Provided expert business consultation, guiding clients through concept development, market research, and compliance adherence
- Negotiated vendor and partnership agreements, optimizing cost savings and operational efficiency
- Developed tailored training programs for leadership teams, enhancing workforce capabilities
- Assisted start-ups in securing necessary licenses and regulatory approvals to facilitate market entry
Office Manager / Bookkeeper
Murder Victims' Families for Reconciliation
07.2014 - 08.2016
- Streamlined office operations, reducing inefficiencies and improving administrative workflows
- Negotiated vendor contracts, cutting operational costs by 30%
- Supervised onboarding and management of new employees, interns, and volunteers
- Managed payroll, accounts payable/receivable, and reconciled financial records for audit readiness
- Coordinated national member meetings, ensuring seamless execution across multiple states
Administrative Assistant / HR Assistant
NC Community Development Initiative
05.2010 - 12.2013
- Provided high-level administrative support to the Chief Operations Officer and Program teams
- Coordinated large-scale events, including annual board retreats, technical assistance programs, and youth leadership initiatives
- Led vendor negotiations to optimize service agreements and cost savings
- Managed executive calendars, travel logistics, and meeting coordination
- Assisted in fiscal operations, including check processing, credit reconciliations, and benefits administration
Education
Bachelor of Science - Social Work
Shaw University
05.2025
Victim Services Practitioner Certification -
NC Victim Assistance Network
01.2025
Professional Trauma & Resilience Certification I & II -
Florida State University
03.2021
Skills
- Program & Project Management
- Strategic Planning & Execution
- Training & Workforce Development
- Leadership & Team Building
- Stakeholder & Community Engagement
- Process Improvement & Optimization
Honorsandaffiliations
- Cum Laude
- Phi Alpha Honor Society
- National Association of Social Workers, Student Member, 2023 - Present
- President, Social Work Student Association, 2023 - 2025
- Social Work Department Intern, Fall 2024 - Spring 2025
- Advisory Board Member, Campbell Law University, 2015 - 2019
Timeline
Director of Outreach & Homicide Support Services
NC Victim Assistance Network
12.2021 - Current
Program Specialist
NC Victim Assistance Network
03.2018 - 12.2021
Project Lead / Consultant
Kingdom Works Collaborative
09.2014 - 03.2018
Office Manager / Bookkeeper
Murder Victims' Families for Reconciliation
07.2014 - 08.2016
Administrative Assistant / HR Assistant
NC Community Development Initiative
05.2010 - 12.2013
Victim Services Practitioner Certification -
NC Victim Assistance Network
Professional Trauma & Resilience Certification I & II -
Florida State University
Bachelor of Science - Social Work
Shaw University
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