TERESA WHITAKER

• Conducted regular account reviews to identify areas for improvement, and ensure continued success.
• Negotiated and closed long-term agreements with new clients, securing favorable agreements for both parties in the Texas and Tennessee market.
• Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
• Maintained a high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed multiple vendor management platforms that include contract and direct hire placements.

• Increased client base by strategically planning new business opportunities and cultivating strong relationships with key decision-makers.
• Facilitated regular communication with clients to ensure their staffing needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value, and driving repeat business.
• Reached out to potential customers via telephone, email, cold calling, and in-person meetings.

• Increased client base by strategically planning new business opportunities and cultivating strong relationships with key decision-makers.
• Facilitated regular communication with clients to ensure their staffing needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value, and driving repeat business.
• Reached out to potential customers via telephone, email, and in-person inquiries.

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• Negotiated contracts with vendors, suppliers, customers, and other partners.
• Coordinated sales activities across assigned territories, aligning efforts with organizational goals.
• Increase headcount to over 60 temporary employees onsite for the first and second shifts.
• Conduct client site evaluations, negotiate rates, and manage day-to-day operations with 60+ temps daily.
• Conduct weekly meetings with AtWork onsite leads, and weekly client meetings with supervisors to discuss staffing needs and HR concerns.
• Generated sales by $260K within 90 days of hire.
• Developed targeted marketing plans to boost brand awareness.

• Increased business by 30% during an unprecedented time in 2020.
• Consulted with prospects and clients to identify and engage staffing needs.
• Drove market expansion by identifying new business opportunities and partnerships within an assigned territory.
• Completed new client facility tours to ensure OSHA compliance.
• Negotiated terms and conditions of contract agreements.
• Conducted quarterly business reviews with clients to assist in understanding business needs and trends.
• Captured new business by cold calling, appointment setting, and client reviews.
• Instrumental in the branch receiving the "Rookie Branch of the Year."

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service, and consistent follow-up.
• Led a successful sales team by providing motivational coaching, and performance-based incentives.
• Consistently met or exceeded quarterly sales targets through diligent effort, and persistence in closing deals.
• Overcame objections from potential clients by addressing concerns effectively, and offering customized solutions based on their unique needs.

• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Managed daily branch operations for optimal productivity and customer satisfaction.
• Supervised a team of employees, fostering a positive work environment, and emphasizing professional growth.
• Trained employees on proper procedures and strategies to improve productivity.
• Improved branch efficiency by streamlining operations and implementing new processes.
• Established best practices for resolving client issues quickly, while maintaining high standards of professionalism.
• Maintained compliance with company safety regulations, minimizing risk exposure for the company through client and prospect facility tours.

• Managed a staff of three recruiters and two on-site supervisors, which included leading, developing, coaching, training, and motivating branch staff.
• Managed order fulfillment, partnered with local recruiting resources, and oversaw the payroll process to ensure that timely and accurate information was maintained in the system for weekly payroll.
• Monitored and controlled office expenses to positively impact P&L.
• Strategically planned and developed the Top 25 accounts, with the ability to build strong business relationships to provide staffing solutions.
• Maintained strong relationships with existing clients.
• Ensured that all financial performance goals were met.
• Won 'Most New Accounts' two years in a row.
• Awarded 'Top Performing Branch.'
• Won the 'Rolling 212 Award' (voted on by peers).
• Won 'Outstanding Student at Managers Training' (voted by peers).

• Responsible for the overall P&L and success of the branch, hiring, and training a staff of four.
• Processed background and reference checks, administered applicants on the testing system 'Prove It,' conducted applicant orientation, and participated in local job fairs to strategize with staff to accomplish weekly business growth.
• Provided the highest quality of customer service to both clients and candidates.
• Marketed to clients via telephone, emails, and face-to-face meetings.
• Demonstrated success in business development, communication, and problem-solving skills in a fast-paced environment.
• Generated new business while fostering relationships with existing clients.
• Managed workers' compensation and unemployment claims.
• Increased customer satisfaction through continuous improvement initiatives, and excellent customer service.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.