TERESA BARLOW
Zebulon,NC
Summary
Dynamic professional with extensive experience at the Florida Department of Revenue, excelling in tax compliance and customer relationship management. Proven ability to leverage LEX software and public speaking skills to enhance taxpayer engagement and minimize liabilities. Recognized for delivering exceptional service while maintaining confidentiality and accuracy in high-pressure environments.
Overview
29
29
years of professional experience
Work History
Revenue Specialist II
Florida Department of Revenue
08.2022 - 07.2023
- Assisted, calculated, and collected state tax fees imposed by the State of Florida from individuals, businesses, corporations, tax professionals, attorneys, and local governments.
- Answered and provided detailed information with general tax questions and account inquiries by using the Florida governmental accounting standards.
- Provided advice and guidance to help taxpayers minimize their tax payments by utilizing all possible deductions and credits, while ensuring they still met their tax obligations.
- Utilized confidential computer sources to identify, conduct, and provide research to support audits and investigations of potential tax evasions.
- Updated, changed filing status, and closed business accounts supported by legal documentation from business owners.
- Received, scanned, discarded, and attached confidential documents to accounts using SharePoint to support the Freedom of Information Act and the Privacy Act.
- Assisted in the preparation of quarterly and year-end estimates.
- Prepared, calculated, and filed unemployment taxes.
- Prepared and reviewed account reconciliations, analysis and journal entries.
- Focused, built, and managed client relationships through email, mail, and follow-up calls to remind, issue and enforce deadlines, to avoid potential legal action by the State of Florida.
- Responded to inquiries from CPA's, and other taxing authorities.
- Assisted and provided guidance through our online portal to access forms, regulations, and resolved issues related to tax accounts for faster service.
Jewelry Counter Associate
Army/Airforce Exchange Services
08.2020 - 12.2022
- Assisted Identified customer needs and preferences to provide tailored advice.
- Approached potential customers and assisted hesitant or confused customers.
- Arranged and organized jewelry to attract customers’ attention.
- Reported to upper management and provided updates on sales and inventory.
- Offered and educated customers about jewelry products, including gemstones, cuts, and settings.
- Given responsibility to receive, price, and organize merchandise in secure area in stockroom.
- Responsible for stocking, restocking, and creating displays to generate revenue during holidays.
- Ensured the security of valuable jewelry items and adhered to loss prevention protocols.
- Maintained and documented all critical items over $500 into logbook before opening and closing jewelry counter.
Firearms Specialist
Army/Airforce Exchange Services
08.2020 - 07.2022
- Assisted and helped customers pick out the appropriate firearm for purchase.
- Provided detailed information on policies, procedures, demonstrated gun safety features and locks to ensure customers understood their responsibility of owning a gun.
- Followed base safety protocols by escorting customers out the store and placing the sale of the firearm in their personal vehicle.
- Collected and disbursed cash on sales.
- Opened/closed gun counter, ensuring liability of security clearance.
- Responsible for maintaining firearm inventory levels through purchasing, ordering, recording, scanning, and selling.
- Assisted in the yearly physical inventory along with weekly/daily cycle counts of firearms inventory.
- Interviewed customers to gather information based on age, interaction, disposition, and accountability to legally purchase or own a firearm under the Florida Statues.
- Followed, documented, and scanned sensitive client information according to state, federal, and government laws in compliance with the Privacy Act and Freedom of Information Act (FOAI).
- Conducted background checks through the National Instant Criminal Background Check System (NICS) and followed strict guidelines regulated by the Federal Bureau of Alcohol, Tobacco, and Firearms (ATF).
- Recorded, documented, and maintained disposition books regulated by the ATF on all sales while ensuring close attention to detail.
- Assisted, explained, and instructed customers to fill out ATF 4473 application on computers.
- Received, scanned, and secured all firearms and ammunition in vault upon arrival and before closing of each workday.
- Recognized for exceptional customer service and professionalism by management and clients.
Student at GCU/Crisis Resolution Specialist
Stay-at-home mom
Tampa, Florida
10.2018 - 08.2020
- Facilitated Zoom group meetings, ensuring projects met deadlines through effective communication.
- Coordinated home maintenance and repairs, collaborating with service providers for timely resolutions while husband was away on military duty.
- Assessed classmates' performance for evaluation purposes in exchange for credit.
- Developed a website for Business Management class activities via SurveyMonkey.
- Reviewed all projects, made necessary adjustments, and supported team members' progress.
- Worked collaboratively on a project addressing traffic flow improvements in school zones.
- Delivered a presentation on cultural diversity and workplace challenges to peers.
- Applied time management techniques to enhance task completion efficiency.
- Organized family events and celebrations, ensuring smooth execution of plans during difficult times.
- Provided guidance and support to fellow students on academic issues.
- Conducted research using academic journals and online databases for various papers.
- Developed strategies for efficient time management during busy days.
Front Desk Receptionist
Skin Deep Salon & Spa
01.2017 - 10.2018
- Responsible for opening/closing and setting up salon/spa for daily business.
- Handled unsatisfied customers, while maintaining professionalism and compassion.
- Responsible for updating the calendar for staff members.
- Responsible for maintaining, stocking, and keeping all areas clean to provide a calm and relaxing atmosphere.
- Offered extra services such as products, special promotional add-ons, and handed out free samples to promote sales growth.
- Scheduled, confirmed, and canceled appointments upon customer requests.
- Made outbound calls to remind customers of their upcoming appointments.
- Provided customers with detailed information about the services offered.
- Scheduled appointments, confirmed appointments, rescheduling, answering questions regarding services, and pricing.
- Cashed out and handled all transactions.
Call Center Representative
GC Services Cove
12.2015 - 12.2016
- Assisted and collected overdue electricity payments from customers in Southern California.
- Maintained composure in high-stress situations in a professional and empathetic manner.
- Used persuasive communication skills to negotiate and encouraged clients to pay their outstanding bill.
- Collected and recorded accurate information regarding clients' financial situations and provided suitable repayment options.
- Collaborate with team and manager to strategize and prioritize collections efforts.
- Kept detailed and up-to-date records on all calls, interactions, and collection progress.
- Complied with company policies, procedures, and legal requirements related to debt collection.
- Participated in training sessions to stay informed about new collection strategies and best practices.
Volunteer
Stay-at-home mom
01.2009 - 11.2015
- Revitalized chain of command boards for 89th MP Brigade.
- Baked large cakes for various military events.
- Participated in Phantom Warrior activities, creating cakes for low-income families.
- Supported fundraisers to acquire decorating supplies for community events.
- Provided assistance filling sandbags for residents during hurricane emergencies in Riverview, Florida.
Substitute Teacher and Pupil Enrichment Leader (PEP)
Doby’s Mill Elementary
08.2005 - 12.2008
- Performed essential classroom duties in grades Pre-Kindergarten through 8th grade to ensure the start of timely lessons and preparedness of the class.
- Assisted in the front office checking in/out students when they were late or had to be dismissed.
- Assigned as short-term teacher during maternity leave for elementary teacher.
- When material was not left in an emergency event, I made copies from other teachers’ lesson plans on grade level to provide work for my students.
- Durning critical weather, fire drills, tornado drills, and intruder drill events; made and followed all safety protocols to ensure safety of students.
- Checked in with appropriate school official and/or designated teacher the plans and schedule to be followed during the teaching day.
- Consulted, as appropriate, with the building principal and/or supervisor before initiating any lesson or other procedure not specified in the teacher's plans.
- Ensured and followed all policies, rules, procedures, and instructions in assigned curriculum area left by teacher.
- Provided a brief report in writing on daily activities at the conclusion of each day for the teacher.
- Maintained an adequate record of attendance and grades for the teacher to have personal knowledge of students’ progress during the teacher’s absence.
- Helped and assisted students one on one who were educationally challenged.
- Assisted and helped in special need classes.
- Implemented crafts and fun activities for afternoon school program.
Front Desk Receptionist
S&S Automotive
11.2004 - 06.2005
- Greeted customers warmly, scheduled appointments, and managed a high volume of phone calls, ensuring excellent customer service.
- Coordinated repair orders, maintained accurate records, and processed payments.
- Drove and transported customers to designated destination while their vehicle was undergoing repairs.
- Acted as a liaison between customers and technicians, providing updates on repair progress and addressed inquiries with professionalism.
- Managed inventory of office supplies and ensured the reception area remained organized and welcoming.
- Demonstrated strong multitasking skills by balancing administrative tasks with customer interactions in a fast-paced environment.
Front Desk Receptionist
Hanson Brick
12.2003 - 11.2004
- Warmly greeted clients, vendors, and visitors, ensuring a professional and welcoming first impression.
- Managed a high-volume multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled and coordinated meetings, appointments, and deliveries to maintain seamless office operations.
- Maintained accurate records of visitor logs and ensured compliance with company security protocols.
- Provided administrative support, including data entry, filing, and preparation of correspondence.
- Assisted in inventory management for office supplies and coordinated with vendors for timely replenishment.
- Collaborated with internal teams to address customer inquiries and resolve issues promptly.
- Demonstrated excellent organizational and multitasking skills in a fast-paced environment.
- Answered phone calls from truck drivers and provided directions to and from the facility.
Domestic CEO (Chief Executive Officer)
Stay-at-home mom
Lugoff, South Carolina
12.1999 - 12.2003
- Ensured financial stability by managing household budgets and expenses efficiently.
- Resolved conflicts between children using effective communication techniques.
- Organized and maintained a clean, welcoming home environment to enhance comfort.
- Scheduled children's appointments, extracurricular activities, and playdates to promote engagement.
- Provided emotional support and guidance to children, fostering personal and academic growth.
- Developed schedules to effectively balance household tasks, childcare, and personal responsibilities.
- Prioritized tasks and multitasked effectively to meet diverse family needs.
- Completed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
Accounting Assistant
Gale Bell Accounting
11.1997 - 12.1999
- Recorded financial data for customers general ledgers in computer accounting system.
- Verified and reconciled data, such as accounts payable and accounts receivable.
- Calculated and provided clients with weekly payroll deductions for employees.
- Prepared bank deposits and reconciled monthly bank accounts for clients.
- Printed and issued weekly, bi-weekly payroll check using QuickBooks accounting software.
- Prepared and assisted walk-in clients with yearly taxes.
- Provided customer support by addressing accounting-related issues.
- Balanced and maintained accurate general ledgers for preexisting clients.
- Prepared, filed, and submitted tax forms for clients to the Internal Revenue Services (IRS).
Filing Clerk
Dick Dyer Toyota, Volvo & Mercedes Dealership
12.1995 - 02.1996
- Organized and filed car repair orders into client case files.
- Made copies of paperwork and distributed as needed.
- Retrieved paperwork and client files for management and personnel.
- Used alphabetical and numerical systems to organize paper and electronic records documents.
- Checked paperwork, files, and updated client files upon customer request.
- Updated filing system and devised new filing and organizational and storage systems for data and documents as needed.
- Secured and protected the privacy of client information.
- Discarded documents when required in accordance with official procedures.
- Checked and corrected documentation and placement of previously filed documents.
- Assisted in yearly automotive inventory counts.
Cashier
SuperPetz
01.1995 - 12.1995
- Assisted and helped customers with their purchases, answered questions, and resolved complaints.
- Informed and educated customers about pet products, services, and promotions.
- Fed, cleaned cages, handled, and cared for mammals, reptiles, birds, and fish.
- Handled cash, credit, and digital payments accurately.
- Monitored inventory levels and assisted with restocking shelves.
- Educating customers about current promotions and loyalty programs.
- Adhered to store policies regarding cash handling and security measures.
Education
Bachelor of Science - Applied Management
Grand Canyon University
Phoenix, AZ03.2022
Associates of Science - Agriculture and Natural Resources
Central Carolina Technical College
Sumter, SC05.2010
Diploma -
Lugoff-Elgin High School
Lugoff, SC05.1995
Certificate of Technical Studies - Career And Technical Education
Applied Technology Education Campus (ATEC)
Camden05.1995
Skills
- Office suite proficiency: Microsoft Word, PowerPoint, and Excel
- Public Speaking
- Presentation design skills
- Team collaboration tools
- Document processing expertise
- LEX software knowledge
- SUNTAX experience
- SAP system understanding
- Customer relationship management
- QuickBooks financial management
- ArcGIS spatial analysis
Websites
Training
- Applied Business Project
- Leadership and management
- Global business strategies
- Entrepreneurship and Innovation
- Project Management
- Organizational Behavior and Management
- Servant Leadership
- Managing Business Communication and Change
- Financial Decision Making
- Qualitative and Quantitative Research
- Microsoft Excel
Accomplishments
· Received Exchange Associate of the Month for July 2021 for outstanding customer satisfaction.
· Received Dedication Award from Exchange CEO in December 2020 for consistently exceeding
expectations, achieving remarkable results, superior dedication, and commitment to excellence.
Timeline
Revenue Specialist II
Florida Department of Revenue
08.2022 - 07.2023
Jewelry Counter Associate
Army/Airforce Exchange Services
08.2020 - 12.2022
Firearms Specialist
Army/Airforce Exchange Services
08.2020 - 07.2022
Student at GCU/Crisis Resolution Specialist
Stay-at-home mom
10.2018 - 08.2020
Front Desk Receptionist
Skin Deep Salon & Spa
01.2017 - 10.2018
Call Center Representative
GC Services Cove
12.2015 - 12.2016
Volunteer
Stay-at-home mom
01.2009 - 11.2015
Substitute Teacher and Pupil Enrichment Leader (PEP)
Doby’s Mill Elementary
08.2005 - 12.2008
Front Desk Receptionist
S&S Automotive
11.2004 - 06.2005
Front Desk Receptionist
Hanson Brick
12.2003 - 11.2004
Domestic CEO (Chief Executive Officer)
Stay-at-home mom
12.1999 - 12.2003
Accounting Assistant
Gale Bell Accounting
11.1997 - 12.1999
Filing Clerk
Dick Dyer Toyota, Volvo & Mercedes Dealership
12.1995 - 02.1996
Cashier
SuperPetz
01.1995 - 12.1995
Bachelor of Science - Applied Management
Grand Canyon University
Associates of Science - Agriculture and Natural Resources
Central Carolina Technical College
Diploma -
Lugoff-Elgin High School
Certificate of Technical Studies - Career And Technical Education
Applied Technology Education Campus (ATEC)
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