Teresa Barnes
Concord,NC
Summary
Billing Manager with extensive experience in managing patient accounts and financial communications, demonstrating strong organizational skills that enhance office procedures. Achievements include improved collection rates and increased patient retention through effective account receivables management. Proficient in delivering exceptional customer service within the healthcare environment, supported by hands-on training in patient care. Familiar with billing standards, account assessments, and collections procedures. Skilled in strengthening customer relationships, resolving issues, and obtaining payments to keep accounts current. Friendly and knowledgeable professional with a diligent approach.
Overview
17
17
years of professional experience
Work History
Billing Representative
Mosaic Pediatric Therapy
Charlotte, NC
11.2023 - 10.2024
- Performed insurance verification, pre-certification and pre-authorization.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Worked with team members to identify and develop process improvements.
- Maintained detailed records of billing information in the company's database.
- Worked with outside parties to obtain payments and solve problems.
- Monitored past-due accounts and pursued collections on outstanding claims.
- Adhered to all applicable laws, regulations, and standards pertaining to billing practices.
- Checked claims coding for accuracy with ICD-10 standards.
- Accurately input procedure codes, diagnosis codes and payor information into billing software to generate claims.
- Decreased outstanding accounts receivable from 7% to under 2% within a single quarter.
Billing Manager
Highland Chiropractic Clinic
Murray, UT
08.2010 - 06.2023
- Engaged clients in designing effective financial payment strategies, ensuring timely management of billing concerns.
- Analyzed billing processes and recommended improvements to minimize cycle time and maximize returns, leading to a reduction in outstanding accounts receivables.
- Coordinated efforts to improve integration between billing and customer service functions.
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
- Established clear billing policies and procedures, ensuring consistent application across all client accounts.
- Trained all new employees on insurance and billing procedures.
- Directed timely posting of payments across financial systems.
- Resolved billing issues by applying knowledge and completing in-depth research, auditing claims and accounts as necessary.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Provided expert advice on billing optimization strategies,
- Effectively managed time to maintain task schedules, while ensuring claims were submitted cleanly, and all accounts receivable were accurate.
Billing Specialist/Receptionist
Canyon Ridge Chiropractic
Bountiful, UT
04.2008 - 08.2010
- Collected, posted and managed patient account payments.
- Submitted claims to insurance companies.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Input statement information, reconciled accounts and resolved discrepancies.
- Managed all payments processing, invoicing and collections tasks.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Monitored accounts receivable activity to ensure timely payment of invoices.
- Answered customer questions to maintain high satisfaction levels, including customer inquiries regarding billings, payments, account status.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Performed insurance verification, pre-certification and pre-authorization.
- Checked claims coding for accuracy with ICD-10 standards.
Education
Working toward a degree in business management -
Western Governors University
01.2025
Lymphatic Drainage Therapy 1 -
01.2019
Structural Integration -
01.2007
Utah College of Massage Therapy
Salt Lake CIty03-2006
Skills
- Organized
- Strong Time Management
- Analytical Problem-Solving
- Employee training
- Microsoft Office Proficiency
- Customer relations skills
- Medical billing and coding
- Accounts Receivable Management
Timeline
Billing Representative
Mosaic Pediatric Therapy
11.2023 - 10.2024
Billing Manager
Highland Chiropractic Clinic
08.2010 - 06.2023
Billing Specialist/Receptionist
Canyon Ridge Chiropractic
04.2008 - 08.2010
Working toward a degree in business management -
Western Governors University
Lymphatic Drainage Therapy 1 -
Structural Integration -
Utah College of Massage Therapy
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