Teresa Barnes
Stockbridge
Summary
Professional with substantial experience in streamlining administrative operations and coordinating team efforts. Skilled in managing schedules, handling communications, and optimizing office workflows. Recognized for strong organizational abilities and adaptability to changing demands. Effective collaborator focused on achieving results and supporting organizational goals.
Overview
21
21
years of professional experience
Work History
Surgery Scheduling Coordinator
GA Eye Partners
09.2017 - 07.2024
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
Customer Care Representative
Amazon
10.2016 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Operational Supervisor
Atlanta Eye Consultants
02.2003 - 07.2016
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Mentored junior staff members, providing guidance and support to facilitate career development opportunities.
- Monitored progress regularly, adjusting strategies as needed based on performance metrics evaluation.
- Coordinated efforts between departments to ensure smooth operations throughout the organization as a whole.
- Oversaw daily operations, effectively delegating tasks to appropriate team members.
- Analyzed performance data to identify areas of improvement and develop targeted action plans accordingly.
Education
Bachelor of Science - Business Administration
Strayer University
Morrow, GA05-2011
Skills
- HIPAA compliance
- Patient coordination
- Procedure scheduling
- Calendar management
- Maintaining confidentiality
- Attention to detail
- Time management
- File organization
- Document management
- Office administration
- Documentation and recordkeeping
Timeline
Surgery Scheduling Coordinator
GA Eye Partners
09.2017 - 07.2024
Customer Care Representative
Amazon
10.2016 - 11.2017
Operational Supervisor
Atlanta Eye Consultants
02.2003 - 07.2016
Bachelor of Science - Business Administration
Strayer University
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