Teresa Bates
Hamilton,OH
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dominos Pizza Inc.
Harrison, OH
06.2014 - 08.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sales Associate
Walmart
Hamilton, Ohio
02.2008 - 12.2009
- Developed trusting relationships with customers by making personal connections.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers and provided exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Provided accurate information about products, prices and services.
- Answered customer inquiries regarding product features, pricing, and availability.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
Education
Some College (No Degree) - Medical Records
University of Phoenix
Tempe, AZSkills
- Customer service
- Time management
- Attention to detail
- Problem solving
- Continuous learning attitude
- Professionalism and ethics
Certification
- Medical records (undergraduate)
Timeline
Assistant Manager
Dominos Pizza Inc.
06.2014 - 08.2019
Sales Associate
Walmart
02.2008 - 12.2009
Some College (No Degree) - Medical Records
University of Phoenix
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