Teresa Beach
Westminster,MD
Summary
Highly accomplished healthcare professional with over 35 years' management/operational experience in administration, billing and coding expertise seeks to take next career step with a respected organization. Skilled in creating communication pipelines and improving staff morale though effective communication, employee relations and team leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Business Manager
Carroll County Digestive Disease Center
2019.10 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Proficient with G-Med/G-gastro, NextGen, Excel, Word, SNAP
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Strong Human Resources Management/Payroll
- AR/AP Management
- Scheduling and managing front desk
- Assist with AAAHC survey, CMS survey and audits.
- Physician credentialing
Billing Specialist
Maryland Primary Care Physicians
1988.10 - 2019.10
- Developed and implemented improvements to billing system to maximize efficiency, reduce delinquency and increase accuracy.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances.
- Generated and submitted invoices based upon established financial schedules.
- Identified process improvements in day-to-day functioning of departments.
- Participated in unit-based Quality Assurance Program.
- Researched and resolved billing discrepancies to enable accurate billing.
- Maintained good communication between department heads, medical staff and governing boards by attending board meetings and synchronizing interdepartmental functions.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Trained new staff on quality control procedures.
- Implemented new floor assignments based on evaluation of staffing requirements.
- Reviewed customer survey information to prioritize areas of improvement.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating proactive work environment.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Assigned employee areas, scheduled staff breaks and authorized overtime.
- Interpreted and communicated new or revised policies to staff.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Oversaw financial operations, producing invoices, processing payments and preparing deposits.
- Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
- Protected patient confidentiality by adhering to HIPAA and practice policies.
- Worked directly with NEW specialists to implement their hospital cards and assign CPT's and ICD9 & 10 coding for their in-office procedures as well as hospital procedures.
- Credentialed new providers with all participating insurances.
- Implemented corrective action plans to mitigate coding-related claim denials and rejections.
- Implemented all refunds to patients and insurances
- Performed account reconciliations and resolved variances.
Education
Certificates In Coding -
Coding
Carroll Community College, MD10.1992
High School Diploma -
Woodlawn Senior High School
1801 Woodlawn Drive1988
Data Entry/Data Processing -
Western Vo-Tech
Catonsville, MD1988
Skills
- Healthcare billing and collection practices
- Excellent organizational skills
- Payment processing
- Financial Management
- Staff Development and Mentorship
- Team Leadership
- Cost Management
- Employee Motivation
- Financial Forecasting
- Business Administration
- Staff Management
- Accounting Techniques
- Proficient with NextGen, G-gastro, Word, Excel
Timeline
Business Manager
Carroll County Digestive Disease Center
2019.10 - Current
Billing Specialist
Maryland Primary Care Physicians
1988.10 - 2019.10
Certificates In Coding -
Coding
High School Diploma -
Woodlawn Senior High School
Data Entry/Data Processing -
Western Vo-Tech
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