Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Bearden

Marietta,GA

Summary

Proven leader with extensive experience in retail operations management, notably with Aldi, where I enhanced customer satisfaction and employee performance. Expert in operations management and staff development, I significantly improved productivity and profitability. My approach focuses on strategic resource allocation and fostering strong customer and team relationships, driving operational excellence. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Aldi
02.2016 - Current
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Shift Leader

Subway
02.2014 - 02.2016
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.

Education

High School Diploma -

East Paulding High School
Dallas, GA
05.2015

Skills

  • Operations Management
  • Employee Scheduling
  • Task Delegation
  • Product and service knowledge
  • Staff Training and Development
  • Retail Operations Management
  • Schedule oversight
  • Staff Development
  • Customer rapport
  • Policy Enforcement
  • Money Handling
  • Workload Management

Timeline

Assistant Manager

Aldi
02.2016 - Current

Shift Leader

Subway
02.2014 - 02.2016

High School Diploma -

East Paulding High School

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Teresa Bearden