Teresa Bell
Olympia
Summary
Dynamic medical professional with extensive experience at Alliance Pain Center, excelling in front desk operations and patient scheduling. Proven ability to enhance patient satisfaction through compassionate customer service and efficient appointment management. Skilled in medical terminology and insurance verification, ensuring accurate medical records and streamlined office procedures.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Alliance Pain Center
01.2014 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Checking patient in and entering vitals
- multi tasking at all times
Medical Assistant
Dr. Albert
03.2005 - 01.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Managing the front office and rooming patient gathering the information required for the visit.
- Assist the doctor during procedure.
- IV withdrawals
Education
High School Diploma -
Peris High
Peris CA06-1994
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Microsoft office
- Insurance verification
- Medical charting
- Medical office administration
- Medical office procedures
- Inventory oversight
- Customer service
Timeline
Medical Receptionist
Alliance Pain Center
01.2014 - Current
Medical Assistant
Dr. Albert
03.2005 - 01.2014
High School Diploma -
Peris High
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