Teresa Benedetti
Surprise
Summary
Experienced in IT infrastructure and cloud operations, specializing in technical support and customer service across diverse industries. Currently a Cloud Support Engineer at VIAcode, delivering expertise in cloud services. Previous roles include Technical Support Engineer at ChargePoint, managing customer cases and repairs, and Technical Support Specialist II at Salucro Healthcare Solutions, ensuring SLA compliance. Proven track record in problem-solving, technical operations support and enhancing customer satisfaction.
Overview
9
9
years of professional experience
Work History
Cloud Support Engineer
VIAcode Consulting, LLC
Surprise, Arizona
11.2024 - 01.2026
- Collaborated with development teams to improve service performance.
- Monitored system health and reported anomalies promptly.
- Organized meetings and prepared agendas to facilitate effective discussions.
- Remote
Technical Support Engineer
ChargePoint
Surprise, Arizona
08.2021 - 09.2024
- Provided technical support for electric vehicle charging solutions and software issues.
- Served as first point of contact for incoming technical service calls and emails.
- Diagnosed hardware malfunctions in charging stations and coordinated repairs.
- Remote
Technical Support Specialist II
Salucro Healthcare Solutions
Phoenix, Arizona
02.2020 - 08.2021
- Provided technical assistance to clients using Salucro’s healthcare solutions payment system.
- Educated users on software features and best practices during support calls.
- Resolved customer inquiries through phone, email, and chat channels efficiently.
- Remote
Product Support Analyst
Optum360
San Diego, California
06.2017 - 11.2019
- Provided technical support for software applications used in healthcare operations.
- Collaborated with cross-functional teams to resolve product-related issues efficiently.
- Assisted in troubleshooting and diagnosing system errors for end-users.
Education
Bachelor of Science - Hospitality Administration/Management
The Art Institute of California-San Diego
San Diego, California05.2013
Bachelor of Science - Aeronautical Science
Embry Riddle Aeronautical University-Worldwide
San Diego, California05.2010
Skills
- Cloud computing
- Technical troubleshooting
- System monitoring
- API management
- Software deployment
- Customer support
- Incident management
- Effective communication
- Team collaboration
- Analytical thinking
- Time management
- Conflict resolution
U.S. Navy
- Information Systems Technician (IT3 SW/AW)
- Managed 21 servers, 2,500 clients, and 6,000 users across multiple domains.
- Provided classified and unclassified IT support alongside a 50-member team.
- Operated global satellite telecommunications systems to ensure secure communications.
Military awards:
- National Defense Service Medal
- Global War on Terrorism Service Medal
- Global War on Terrorism Expeditionary Medal
- Navy Good Conduct Medal
- Meritorious Unit Commendation
- Enlisted Aviation Warfare & Surface Warfare Specialist Insignia
- Sea Service Deployment Ribbon
- Navy “E” Ribbon
Timeline
Cloud Support Engineer
VIAcode Consulting, LLC
11.2024 - 01.2026
Technical Support Engineer
ChargePoint
08.2021 - 09.2024
Technical Support Specialist II
Salucro Healthcare Solutions
02.2020 - 08.2021
Product Support Analyst
Optum360
06.2017 - 11.2019
Bachelor of Science - Aeronautical Science
Embry Riddle Aeronautical University-Worldwide
Bachelor of Science - Hospitality Administration/Management
The Art Institute of California-San Diego