Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Bennett

Customer Service
Lexington,SC

Summary

Effective at completing projects and tasks on schedule, able to use Microsoft Office Suite, edit text documents, create templates, proficient in Excel with the ability to create formulas, reliable and dedicated to teamwork. Excellent listening and communication skills, customer service with excellent problem solving and relationship building skills, organization and management skills, attention to detail, flexibility, and the ability to be proactive with great initiative. With a proven 11 years of experience and a history of effective support and care for families and children, compassionate, empathic, patient, and caring foster parent that allowed me the skills to work with intellectually disabled individuals as well. Interpersonal and management skills that work efficiently with others, solve problems and lead projects or teams. Dedicated Social Worker offering [Number] years of counseling and crisis intervention expertise. Offering comprehensive background in social services and [Area of expertise], as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

32
32
years of professional experience
2
2
years of post-secondary education

Work History

Therapeutic Foster Parent

Merakey Behavioral Health
Harrisburg, Pennsylvania
08.2011 - 04.2023
  • Provide a safe and comfortable home
  • Provide basic physical, emotional, nurturing, teaching, and disciplinary needs
  • Provide for school attendance and monitor progress
  • Attending medical and dental needs
  • Worked with agency/team to Identify appropriate community resources and provided referrals for services
  • Maintained up-to-date case records
  • Worked with community resources to engage youth in recreational activities
  • Prioritized and organized tasks to efficiently accomplish long and short-term goals.
  • Prepared and maintained individual beds and personal space for foster children.
  • Helped reunify birth families through coordinated visitation strategies.
  • Taught older children about money, driving and other important life skills.
  • Offered extensive care to troubled older children without likelihood of adoption.
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Improved children's health by preparing healthy meals and snacks.
  • Assisted children through recovery from difficult home or school situations.
  • Supported education of children under care through consistent attendance to school and attentiveness to homework assignments.
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Documented data and completed accurate updates to case records.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.

Substitute Teacher

Kelly Education Services
Columbia, SC
04.2021 - 04.2023
  • Supervise and manage student behaviors
  • Explain and Implement lesson plans
  • Compile reports for permanent teacher’s return
  • Take attendance.
  • Supervised lunchroom and recess activities.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Assigned, explained and graded homework.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Incorporated technology into learning to enhance student engagement and learning.
  • Adapted lesson plans and student activities to meet needs of students with special learning needs.
  • Monitored student behavior and administered discipline as needed.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.
  • Implemented classroom management techniques to maintain positive learning environment.
  • Followed lesson plans designed by absent teachers.
  • Operated computers or audio-visual aids to supplement presentations.
  • Distributed textbooks, workbooks, papers and pencils to students.
  • Enforced school and class rules to maintain order in classroom.

Church Secretary

Deliverance F.B.H. Church
Harrisburg, PA
01.2010 - 12.2021
  • Organizing and servicing meetings, producing agendas, and taking minutes
  • Answering calls, taking messages and handling correspondence
  • Responsible for quarterly reports
  • Managing databases
  • Logging and processing bills and expenses
  • Coordinating with church organizations
  • Handled church correspondence, member database and building scheduling.
  • Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
  • Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
  • Greeted visitors, callers and members of congregation courteously and promptly
  • Created and updated membership rosters, church documents and basic reports.
  • Directed administrative and secretarial support for pastors, program directors and volunteers at church.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.

Community Participation Associate

Keystone Human Services
Harrisburg, PA
10.2020 - 09.2021
  • Engaged in person centered support and services by highlighting the personal contribution
  • Aided intellectually disabled individuals to complete task
  • Identified the activities and methods needed for successful participation in community groups
  • Work and activities according to their needs, strengths, and interests.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Helped clients navigate social services system and access needed resources.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Coordinated with different service providers to meet clients' individual needs.
  • Liaised with community members, recommending resources and programs.

Laborer Worker

The Hershey Company
Hershey, PA
10.1991 - 04.2011
  • Operated hand trucks, forklifts, and scissor lifts
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations
  • Trained new employees on proper use of processing equipment to prevent accidents
  • Completed product assembly according to standardized procedures
  • Checked daily project specifications to weigh and mix ingredients
  • Recorded production data in daily logs
  • Helped machine operators set up and tend equipment to complete runs.
  • Organized materials, tools, and equipment to supply team members.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Assisted carpenters and other tradespeople in construction, installation and repair of buildings and loaded, transported and unloaded materials, tools and supplies.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Performed general housekeeping and cleaning tasks.
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Identified and reported hazards on job sites to prevent accidents and injuries.

Education

High School Diploma - Business

William Penn High School Vo tech

Associate of Arts - Spiritual Counseling

Ohio Christian University
Circleville, OH
08.2012 - 04.2014

Skills

Microsoft Office Suiteundefined

Timeline

Substitute Teacher

Kelly Education Services
04.2021 - 04.2023

Community Participation Associate

Keystone Human Services
10.2020 - 09.2021

Associate of Arts - Spiritual Counseling

Ohio Christian University
08.2012 - 04.2014

Therapeutic Foster Parent

Merakey Behavioral Health
08.2011 - 04.2023

Church Secretary

Deliverance F.B.H. Church
01.2010 - 12.2021

Laborer Worker

The Hershey Company
10.1991 - 04.2011

High School Diploma - Business

William Penn High School Vo tech
Teresa BennettCustomer Service