Teresa Benson
Salt Lake City,UT
Summary
Focused team leader with 38 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proactive and hardworking individual focused on continuous operational improvement.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Director of Operations
Air & Sea International
12.2016 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Championed corporate social responsibility initiatives, engaging employees in community outreach events and fostering a positive company image.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audit checks.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Operations Manager
Pro Star
03.2009 - 12.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Increased profit by streamlining operations.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Assisted with 3PL operations and fulfillment responsibilities.
Operations Manager
E-World Cargo
08.2000 - 03.2009
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Facilitated all vendor relations and contract negotiations
- Acquired all licenses required for freight forwarding operation
- Primary contact for all freight operation and collaborated with software team to develop transportation management system specific to freight forwarding needs
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
Service Manager
Bax Global
06.1986 - 03.2000
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Responsible for on-time departure of aircraft
- Assisted in warehouse operations where needed
Education
Ricks College
Rexburg, IDHigh School Diploma -
Hillcrest High School
Midvale, UT06.1985
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Business Management
- Process Improvements
- Cost Control
- Leadership training
- Operations Management
- Teamwork and Collaboration
- Team Leadership
- Decision-Making
- Staff training/development
- Customer Service Management
- Customer Service
- Employee Relations
- Effective leader
- Hiring and Onboarding
- Relationship Building
- Customer Retention
- P&L Management
- Goal Setting
- Staff Scheduling
- Department Oversight
- Revenue Growth
- Cost Reduction
Affiliations
- World Trade Association
- WCA Member
- United Shipping Member
Certification
- Licensed Cargowise TMS 2016-Current
- TSA Certified 2000-Current
- Dangerous Goods Certification 2000-2016
- Aircraft Load Planning 1995-2000
Timeline
Director of Operations
Air & Sea International
12.2016 - Current
Operations Manager
Pro Star
03.2009 - 12.2016
Operations Manager
E-World Cargo
08.2000 - 03.2009
Service Manager
Bax Global
06.1986 - 03.2000
Ricks College
High School Diploma -
Hillcrest High School
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