Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Benter

Big Prairie,OH

Summary

Store Manager with extensive experience at Bellstores, specializing in employee training and inventory management. Demonstrated expertise in conflict resolution and performance evaluation, resulting in a high-performing team that significantly improved customer satisfaction and loyalty. Proven ability to manage cash handling processes and optimize staffing for maximum operational efficiency.

Overview

8
8
years of professional experience

Work History

Store Manager

Bellstores
Millersburg, OH
06.2021 - Current
  • Recruited, trained, and supervised new employees to enhance team performance.
  • Conducted daily store operations, including cash handling and opening/closing procedures.
  • Ensured compliance with safety regulations and company policies to mitigate risks.
  • Created weekly work schedules to optimize staffing and floor coverage.
  • Monitored inventory levels and placed orders to maintain stock availability.
  • Resolved customer complaints promptly to build trust and loyalty.
  • Maintained accurate records of employee performance reviews to identify areas for improvement.
  • Oversaw inventory management through cycle counts and shrinkage control.

Assistant Manager

Bellstores
Millersburg, Ohio
12.2020 - 06.2021
  • Facilitated daily store operations to enhance efficiency and productivity.
  • Managed product orders to ensure optimal inventory levels.
  • Maintained cleanliness and organization throughout the store environment.
  • Resolved customer complaints effectively to improve satisfaction levels.

Customer Service Representative

Bellstores
Millersburg, OH
05.2017 - 12.2020
  • Delivered exceptional customer service, promoting loyalty programs to enhance sales potential.
  • Operated cash register accurately, processing payments via cash, check, credit card, and gift card.
  • Resolved customer complaints professionally in alignment with company policy.
  • Trained new team members on cash register operation and customer service standards.
  • Maintained cleanliness of checkout area, including counters, registers, and floors.
  • Stocked shelves promptly to ensure product availability for customers.
  • Utilized suggestive selling techniques to drive add-on sales effectively.
  • Verified legal age of customers purchasing restricted products such as alcohol or tobacco.

Education

Some College (No Degree) - Medical Office

Southern Ohio College
Hebron, KY

Skills

  • Employee training and development
  • Inventory management
  • Cash handling
  • Customer service
  • Staff scheduling
  • Conflict resolution
  • Performance evaluation
  • Verbal and written communication
  • Employee supervision

Timeline

Store Manager

Bellstores
06.2021 - Current

Assistant Manager

Bellstores
12.2020 - 06.2021

Customer Service Representative

Bellstores
05.2017 - 12.2020

Some College (No Degree) - Medical Office

Southern Ohio College

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