Teresa Bethley
Pride
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
LPN
Ochsner
Baton Rouge, LA
06.2025 - 01.2026
- Administered medications and treatments according to established protocols and physician orders.
- Assisted in patient assessments, recording vital signs and medical histories accurately.
- Documented patient interactions thoroughly in electronic health record systems.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Promoted a culture of teamwork through active participation in unit meetings, performance improvement initiatives, and collaborative problem-solving efforts.
- Improved patient satisfaction with empathetic communication and timely response to needs.
LPN
Hematology Oncology
Baton Rouge, LA
08.2023 - 07.2025
- Educated patients and families on post-treatment care and health maintenance strategies.
- Monitored patient conditions, reporting changes promptly to nursing staff or physicians.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Comforted and counseled patients and families throughout care process.
LPN
Eastern Louisiana Mental Health Hospital
Jackson, La
04.2018 - 08.2023
- Collaborated with healthcare team to develop individualized care plans for patients.
- Supported daily operations by managing supply inventory and ensuring equipment availability.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
LPN
Baton Rouge General Hospital
Baton Rouge, LA
06.2015 - 04.2018
- Cared for wounds, provided treatments, and assisted with procedures.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Maintained meticulous records of patient care, treatments, and progress, ensuring continuity of care.
Customer Service Representative
AT&T
Baton Rouge, LA
03.2007 - 07.2013
- Resolved customer inquiries efficiently using advanced telecommunications systems.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Sales Representative
BellSouth Business
Baton Rouge, LA
01.1999 - 07.2007
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
Education
Associate of Applied Science - Nursing
Baton Rouge Community College
Baton Rouge, LA05-2015
Skills
- Data entry
- Customer satisfaction
- Written and oral communication
- Complaint resolution
- Documentation accuracy
- Compassionate care
- HIPAA
- Direct patient care
- Clinical judgment
- Patient assessments
Timeline
LPN
Ochsner
06.2025 - 01.2026
LPN
Hematology Oncology
08.2023 - 07.2025
LPN
Eastern Louisiana Mental Health Hospital
04.2018 - 08.2023
LPN
Baton Rouge General Hospital
06.2015 - 04.2018
Customer Service Representative
AT&T
03.2007 - 07.2013
Customer Sales Representative
BellSouth Business
01.1999 - 07.2007
Associate of Applied Science - Nursing
Baton Rouge Community College