Teresa Bialek
Saint Cloud,FL
Summary
Banquet professional with 41 years experience at Walt Disney World Parks and Resorts, specializing in event coordination and customer service. Demonstrated expertise in problem-solving and multitasking while maintaining high attention to detail. Strong vendor relationships established, resulting in exceptional guest experiences during high-pressure events.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Banquet Server/Banquet Bartender
Walt Disney World Parks and Resorts
Lake Buena Vista, Florida
07.2008 - Current
- Prepare tables for meal service with linens, china, silverware, glasses, and centerpieces.
- Build and monitor buffet stations, replenishing food as needed during service hours.
- Serve food and beverages adhering to proper serving etiquette and the order of service, while providing exceptional guest service.
- Communicates the guest's special dietary request with the kitchen.
- Manage bar inventory, restock supplies, create specialty drinks, and mix spirits, beer, and wine.
- Maintain safe food handling and sanitation practices.
Banquet Captain
Walt Disney Parks and Resorts
Lake Buena Vista, Florida
09.1991 - 07.2008
- Created list for equipment needs, made up floor diagrams, and prepared/maintained server schedules for the upcoming week.
- Briefed banquet staff on event information, explained timelines, checked grooming, and distributed tasks for the event.
- Managed the setup, the service, and the breakdown of events for servers, houseman, and the stewards.
- Communicated with the management team regarding any issues that arose during an event.
- Utilized problem-solving techniques when unexpected situations occurred during an event.
- Established strong relationships with outside vendors providing services for banquets.
Education
Certification - Wedding Planning
Association of Bridal Consultants
Gibsonville, NC04-2021
Certification - Event Planning
US Career Institute
Fort Collins, CO04-2019
Certification - Hospitality Management
Michigan State University
East Lansing, MI12-2015
Skills
- Problem solving
- Attention to detail
- Event coordination
- Customer service
- Multitasking and organization
- Decision-making
- Teamwork
- Reliability
- Communication
Certification
- Responsible Vendor
Accomplishments
- Spirit of Disney May 1991
Volunteer Work
- I volunteer at a free medical clinic for people who do not have or can afford health insurance. I have been helping this organization for 14 years.
References
References available upon request.
Timeline
Banquet Server/Banquet Bartender
Walt Disney World Parks and Resorts
07.2008 - Current
Banquet Captain
Walt Disney Parks and Resorts
09.1991 - 07.2008
Certification - Wedding Planning
Association of Bridal Consultants
Certification - Event Planning
US Career Institute
Certification - Hospitality Management
Michigan State University
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