Teresa Black
Cockeysville,MD
Summary
Looking to grow professionally within an environment that values great work ethic and dedication. Eager to contribute and grow in this field. Willing to go the distance to ensure successful outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Claim Processing Specialist
Maryland Department Of Labor
04.2024 - Current
- Improved customer satisfaction by efficiently addressing inquiries and resolving disputes.
- Collaborated with other specialists to develop best practices in claim processing, resulting in a more consistent approach across the organization.
- Identified fraudulent activities through meticulous review of claim submissions, saving company resources from potential losses.
- Expedited urgent claims, ensuring swift processing and payment to clients during critical situations.
- Maintained detailed records for all processed claims, facilitating easy retrieval for future reference or analysis.
Administrative Assistant Office of the President
Morgan State University
11.2023 - Current
- Complete work as assigned by Executive Administrative Assistant
- Compile data to prepare reports and spreadsheets
- Schedule meetings
- Filing and organizing
- Take dictation and compose communications for the president
- Maintain healthy communication with all office staff.
Assistant Activities Director
The Maples of Towson
08.2019 - Current
- Responsible for assisting with the daily activities of all residents
- Provide stimulating activities for seniors
- Adapt to their constantly changing needs in a caring and compassionate manner
- Develop a safe and trusting relationship with the residents in order to assist them effectively
- Maintain activity logs
- Stay in compliance with state and federal laws.
Automotive Service Manager
Exclusive Motor Cars
06.2023 - 09.2023
- Manage, coordinate and facilitate the timely completion of all service requests
- Distribute repair orders to technicians
- Assess the needs of customers
- Schedule appointments
- Negotiate warranty approvals and payments
- Maintain relationships with customers, vendors, technicians, and other members of management.
Sales Counselor
The Village at Augsburg
03.2022 - 05.2023
- Sell independent living apartments to seniors
- Generate new leads
- Cultivate and close leads
- Plan and Host community events
- Build and maintain relationships with residents, contemporaries, management and outside lead sources
Sales Counselor
Charter Senior Living
07.2021 - 03.2022
- Sell senior apartments
- Engage and connect with families
- Collect medical information
- Conduct community tours
- Stage model apartments
- Communicate with management and department heads
- Increase community occupancy.
Leasing Consultant
Henderson Webb
03.2016 - 07.2021
- Responsible for daily operations of the office
- Exceed monthly leasing goals
- Provide exceptional customer service
- Remain compliant with fair housing laws
- Inspect vacant apartments
- Maintain clear communication with management.
General Manager
Devon Self Storage
05.2005 - 01.2015
- Manage a 678 unit climate and non-climate controlled facility
- Achieved maximum occupancy of 95% for over 6 consecutive years
- Manage staff to ensure the facility maintained maximum occupancy, and generate expected revenue
- Visit troubled stores throughout the country to resolve challenges, support the team and enhance performance
- Participate in hiring, training and scheduling.
Education
Bachelor of Science - Business Management
University of Phoenix
Columbia07.2015
Skills
- Property Management, Property Leasing, Fair Housing Regulations, Strategic Planning, Senior Care, Event Planning, Negotiation, Leadership, Office Management, Sales, Microsoft Office, Marketing, CRM software, Customer service, Public speaking, Merchandising, Claims analysis, Claims Processing Software, Claims Investigation, Data Entry, Eligibility Determination, Teamwork and Collaboration, Information Verification, Team Collaboration, Time management abilities, Application Review, Claims Processing, Data Entry Software, Google Suite Proficiency
Certification
CPR & First Aid Certification 2023 to 2025
Timeline
Claim Processing Specialist
Maryland Department Of Labor
04.2024 - Current
Administrative Assistant Office of the President
Morgan State University
11.2023 - Current
Automotive Service Manager
Exclusive Motor Cars
06.2023 - 09.2023
Sales Counselor
The Village at Augsburg
03.2022 - 05.2023
Sales Counselor
Charter Senior Living
07.2021 - 03.2022
Assistant Activities Director
The Maples of Towson
08.2019 - Current
Leasing Consultant
Henderson Webb
03.2016 - 07.2021
General Manager
Devon Self Storage
05.2005 - 01.2015
Bachelor of Science - Business Management
University of Phoenix
CPR & First Aid Certification 2023 to 2025
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