Teresa Bravo
New York,NY
Summary
Strategic Retail Director with extensive experience in managing cross-functional teams, optimizing store operations, and driving business growth through data-driven strategies. Proven track record in mentoring staff, enhancing customer satisfaction, and increasing profitability. Expert in performance evaluations, inventory management, and community outreach initiatives to foster brand loyalty.
Overview
27
27
years of professional experience
Work History
Associate Director
Museum of Modern Art
12.2013 - Current
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive tp deliver double digit increase YOY
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and to expectation.
- Established team priorities and monitored performance of management, sales and stock
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
- Implemented data-driven decision-making strategies, leading to more informed business choices and positive outcomes.
- Leveraged data and analytics to make informed decisions and drive business improvements and improve KPIs
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Retail Consultant
Self Employed Services
04.2011 - 11.2013
- Boosted customer satisfaction by providing personalized product recommendations and tailored solutions.
- Stayed current on industry trends and product knowledge to provide informed recommendations to customers looking for specific items or solutions.
- Focused on achieving daily, weekly, and monthly sales goals in order to contribute to the overall success of the organization.
Retail Director
Anne Fontaine
01.2003 - 03.2013
- Streamlined inventory management processes for improved efficiency and reduced waste.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Enhanced customer satisfaction through exceptional service and staff training programs.
- Maximized store profitability with effective budgeting, cost control, and revenue generation tactics.
- Continuously refined operational processes to support business growth without compromising quality or customer experience.
- Championed customer-centric culture, empowering employees to provide personalized solutions that exceed expectations while cultivating long-term loyalty among clientele.
- Increased employee retention rates by providing ongoing professional development opportunities and recognizing outstanding performance.
- Oversaw daily operations, ensuring smooth functioning of all retail departments.
- Fostered a positive work environment through strong leadership and team building initiatives.
- Spearheaded community outreach initiatives to promote brand awareness and foster goodwill among local consumers and stakeholders.
- Collaborated with cross-functional teams to improve overall store performance and achieve company objectives.
- Influenced corporate decision-making with insightful analysis of current market conditions, consumer behavior, and competitive landscape.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Director of Stores
Portico
02.1998 - 01.2003
- Led company to increase sales by [Amount].
- Built strong sales team through careful hiring, training and managing practices.
- Improved efficiency in stores with proper stock rotation and display merchandising.
- Launched successful marketing campaigns for increased foot traffic, brand awareness, and overall sales growth.
- Modeled [Type] selling techniques for managers and sales staff.
- Improved overall efficiency of daily operations by identifying key areas of improvement within supply chain management processes.
- Oversaw renovations of existing stores to enhance visual appeal and improve shopping experience for customers.
- Developed cohesive regional strategies for consistent branding, messaging, and customer engagement across multiple locations.
- Worked with store managers to set short- and long-term goals.
- Coached or terminated unsuccessful employees with empathy and sensitivity.
- Developed strategies and inspired teams to reach sales goals.
- Increased sales performance by implementing strategic initiatives and store expansion plans.
- Introduced data-driven decision-making processes to optimize business operations such as product assortment selection, pricing decisions, and staff scheduling.
- Developed high-performing store teams with focused training programs and regular performance evaluations.
- Revitalized underperforming stores by assessing root causes of issues including inadequate staffing levels or lackluster visual merchandising techniques.
- Motivated and maintained high expectations for team members to provide excellent customer experience.
- Collaborated with cross-functional teams to ensure seamless execution of company-wide initiatives at the store level.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new markets
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Bachelor of Arts - French Lanugage
Bates College
Lewiston, MEAmerican College in Paris
Paris, FranceSkills
- Project Management
- Strategic leadership
- Analytical Thinking
- Decision-Making
- Team Collaboration and Leadership
- Hiring and Training
- Performance Evaluations
- Data Analysis
- Staff Development
- Business Planning
- Training and Development
- Client Development and Loyalty
- Performance Tracking and Evaluation
- Idea Development and Brainstorming
Languages
French
Professional Working
Timeline
Associate Director
Museum of Modern Art
12.2013 - Current
Retail Consultant
Self Employed Services
04.2011 - 11.2013
Retail Director
Anne Fontaine
01.2003 - 03.2013
Director of Stores
Portico
02.1998 - 01.2003
Bachelor of Arts - French Lanugage
Bates College
American College in Paris
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