Teresa Brown
Healthcare Operations Manager
Charleston,SC
Summary
Highly accomplished visionary leader with ambulatory and hospital experience in billing, practice management, scheduling of staff and physicians, customer service, physician relations, and employee development. Results-oriented, decisive leader with proven success in strategic-thinking, and problem solving. Proven track record of improving processes through staff development.
Overview
27
27
years of professional experience
3
3
Certification
Work History
Operations Manager
UpStream
11.2022 - Current
- Currently serve as the operations point person for the state of South Carolina for a Chronic Condition Management vendor
- I manage 14 teams of pharmacist and nurses, that are embedded in primary care practices across the state, as well as the virtual clinical teams that support them
- This is a startup company in its first year
- My primary responsibilities include:
- Hiring of care teams
- Engaging providers and leadership with our service
- Project management
- Integrating and driving support services with the client
- Monitoring and reporting outcomes
- Team building
Manager Of Operations
Roper St Francis Hospital
03.2022 - 11.2022
- This position manages the operations of multiple Surgical Practices with direct reports of 6 managers, and oversight of 42 providers
- During my time here I have successfully led our division through the conversion of EHR (ECW to EPIC), Onboarded 9 new providers to our health system, and grew our practices to 2 additional locations
- My responsibilities include:
- Ensuring the successful operations of 19 ambulatory clinics
- Administration lead for Acute Care APP Surgical Program
- Responsible for system projects and planning
- Creating system goals and the implementation of those into the practices
- Execution of capital projects (expansion, consolidation, equipment replacement)
- Recruitment of new providers
- Provide and present finance and data information to providers
- Engagement of teams for best practices and better outcomes
- Ensuring staffing retention across division
- Successfully communicating changes throughout the physician group as lead for monthly management meetings
- Demonstrating consistent improvement of Patient Satisfaction, Provider Satisfaction, and Employee Satisfaction
Manager, Express Care
Roper St. Francis Hospital
04.2021 - 03.2022
- This is a 7 day a week operation with 9 providers and 20 staff members rotating 12 hour shifts
- I was responsible for the operations of the clinic as well as the clinical and office staffing
- I managed the roll out of constant changes brought about by Covid and was successful in implementation of best practices to the office
- I restored the office to a full staff with diligent hiring processes and exceeded expectations for access and efficiency in the clinic
- The practice met patient satisfaction goals implemented by the health system consistently during my time there.
Practice Manager
Prisma Health
- Managed 2 Practices with the Department of Medicine
- Managed 14 providers and 50 employees for the physician group
- This position oversees all aspects of operations as well as staff
- Key achievements in this position include:
- Improved engagement and retention of staff by successfully changing the culture of the floor in both offices
- Improved office processes to increase provider work satisfaction to include efficiency, accountability, and best practices
- Successfully on-boarded and grew 3 new providers to meet system expectations as well as adding 3 additional service lines to our department, Collaborative Care, Gastroenterology, and Endocrinology
- Successful budget management to have improved both offices by more than 10% of bottom line YTD
- Exceeded system expectations in both practices for clinical measures and finance goals
- Created a team environment of multiple service lines that previously had not been engaged., for Spartanburg Surgical and then Foothills Family Practice-Westgate
- Direct all operations for clinic: staffing, purchasing, medical record maintenance, billing, customer service, and monthly operations reporting
- At Spartanburg Surgical, I came into a practice after the manager had passed away and assumed the responsibility of working through employee morale
- Key Achievements: Worked through a retiring physician and merging Spartanburg Surgical with Upstate Surgical Moved Foothills Family Practice – Westgate into their new location Aided an established physician merging into Foothills Family Practice – Westgate
Administrator
Humana Inc
01.2017 - 12.2018
- For Primary Care office
- Oversees all aspects of running a new practice to include the additional duties of overseeing facility’s membership to retain members and ensure their satisfaction with the center and plan
- Responsible for reducing the centers’ retainable Medicare dis-enrollments
- Responsible for ensuring proper training and mentoring of all associates on population health and their role in the success of continuity of care patients.
Office Manager
Greenville Health System
12.2014 - 11.2016
- Served as Practice Manager for 18 Providers with the Gastroenterology and Liver Center
- Managed 40 employees for the Gastroenterology group
- This position oversaw practice operations as well as being primary support for 18 providers
- During my time with this office we successfully implemented a new EMR into the practice, completed office expansion to incorporate 4 additional providers, completed construction project to double the physical size of our practice, and improved our processes to increase CGCAP scores to meet hospital set goals consecutively for the year.
Administrator
Self Regional Hospital
07.2012 - 12.2014
- The Administrator for the Family Residency Program
- Managed the clinic for 30 Family Medicine Residents as well as a faculty of 18
- This includes not only Family
- Medicine but also Sports Medicine, OB, Pediatrics and Behavioral Medicine
- This position oversees all aspects of the clinic while maintaining hospital objectives and complying with ACGME requirements.
Director of Operations
Urology Center of Spartanburg
12.2010 - 07.2012
- Responsible for all operational aspects for an 11 physician urology practice
- Position reports directly to the CEO and has 35 direct reporting employees
- Functions include the monthly staffing and physician on-call schedules as well as direct oversight of the registration, medical records, and clinical functions
- Key Achievements: Reduced staffing inefficiencies
- Improved practice efficiencies
- Presented practice operations at each monthly Board meeting Implemented EMR system into practice Improved overall morale of the practice through teambuilding skills
Admitting Supervisor
Mary Black Hospital
04.2008 - 12.2010
- For a 209 bed hospital
- Full responsibility for managing and scheduling a staff of 30 to cover admissions to the ER, Women’sPavilion, and the Imaging Center
- Direct all staff training to ensure accuracy of data entry and promote clean claims
- Provide cross-functional support to the Business Office Director to handle customer service complaint resolution and claim clean up
- Key Achievements: Reduced overtime
- Reduced data entry errors through training
- Reduced turn over Improved Team Unity through Communication and Staff Development Efforts
Office Manager
Mary Black Health System
12.2004 - 04.2008
Insurance Specialist
06.2004 - 12.2004
- For gastroenterology, general surgery, and vascular surgery
- Full responsibility for practice insurance A/R
- Developed an A/R action plan to clean up old accounts
- Served as liaison to practices to improved data entry errors as well as gain record access for claim appeal
- Key Achievements: Increased insurance collections for surgical groups by 7.5% Cleaned up A/R from 85 days to 56 days
Office Manager
Victoria Medical Internal Medicine
05.2001 - 05.2004
Collections Specialist
Hand Surgery Center
06.1999 - 12.2000
Office Manager
Hillcrest Behavioral Medicine
10.1997 - 06.1999
Certification
CRCA (Certified Revenue Cycle Associate)
CHAM (Certified Healthcare Access Manager)
CMOM (Certified Medical Office Manager)
Skills
- High-Pressure Environments
- Microsoft Outlook
- Microsoft Office
- Process Improvement Strategies
- Microsoft Internet Explorer
- Staff Training
- Financial Statements
- Accounting Techniques
- Microsoft Windows
- Staff Management
- Google Docs
- Intuit QuickBooks
- Microsoft Excel
- Policy and Procedure Implementation
- Strategic Partnership
- Order Supplies
- Financial Management
- Market Growth
- Contract Review and Recommendations
- Multi-Unit Operations Management
- Project Development
- Cost Management
- Customer Service
- Manage Budgets
- Manage Contracts
- Microsoft SharePoint
- Financial Forecasting
- Workflow Planning
- Negotiation
- Citrix
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Company CulturePersonal development programsTeam Building / Company RetreatsPaid time offTimeline
Operations Manager
UpStream
11.2022 - Current
Manager Of Operations
Roper St Francis Hospital
03.2022 - 11.2022
Manager, Express Care
Roper St. Francis Hospital
04.2021 - 03.2022
Administrator
Humana Inc
01.2017 - 12.2018
Office Manager
Greenville Health System
12.2014 - 11.2016
Administrator
Self Regional Hospital
07.2012 - 12.2014
Director of Operations
Urology Center of Spartanburg
12.2010 - 07.2012
Admitting Supervisor
Mary Black Hospital
04.2008 - 12.2010
Office Manager
Mary Black Health System
12.2004 - 04.2008
Insurance Specialist
06.2004 - 12.2004
Office Manager
Victoria Medical Internal Medicine
05.2001 - 05.2004
Collections Specialist
Hand Surgery Center
06.1999 - 12.2000
Office Manager
Hillcrest Behavioral Medicine
10.1997 - 06.1999
Practice Manager
Prisma Health
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