Teresa P. Brown
Hephzibah,GA
Summary
Proven leader with extensive experience in retail management, notably with Walmart.
Utilizes Customer service reporting tools to drive significant improvements in customer satisfaction and store performance. Specializes in merchandising, problem-solving, customer relations, and team leadership, ensuring operational excellence.
Successfully mentors staff and takes pride in being a servant leader, enhances skills and achieves notable increases in efficiency and service.
High-energy Store Manager that brings extensive experience in retail merchandising, people leadership and operational excellence. Sets and enforces consistent standards to maintain staff moral.
Puts processes in place to meet performance objectives and delivers constructive and timely feedback to team members.
Overview
21
21
years of professional experience
Work History
Operations Manager
Lowe's
06.2019 - 06.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented quality control systems to boost overall product consistency and reliability.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
Store Manager
Big Lots
06.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Operations Manager
Bed Bath & Beyond
07.2013 - 09.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Co-Manager
Walmart
07.2006 - 06.2013
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Market team liaison responsible for rolling out inventory programs to all stores in the District
- Enhanced store performance by implementing effective sales strategies and optimizing merchandising layouts.
- Responsible for Black Friday or Event Roll out annually
Assistant Manager
Walmart
06.2003 - 07.2006
- Supervised day-to-day operations to meet performance, quality and service expectations for apparel and front end.
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Ran efficient overnight operations, resulting in promotion
Education
Early Childhood Education
Georgia Southern University
Statesboro, GAHigh School Diploma -
Screven County High School
Sylvania, GA06.1998
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
- Team Leadership
Timeline
Store Manager
Big Lots
06.2022 - Current
Operations Manager
Lowe's
06.2019 - 06.2022
Operations Manager
Bed Bath & Beyond
07.2013 - 09.2019
Co-Manager
Walmart
07.2006 - 06.2013
Assistant Manager
Walmart
06.2003 - 07.2006
Early Childhood Education
Georgia Southern University
High School Diploma -
Screven County High School
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