Teresa Brown
Front Royal,Va
Summary
Experienced professional with a diverse skill set in sales, customer service, customer relations, ordering technician, and financial administration. Demonstrated success in delivering exceptional results in these areas. Committed to providing outstanding service and building strong customer relationships. Aiming to exceed expectations and drive business growth. Expertise in financial administration ensures accurate and efficient management of financial processes.
Overview
25
25
years of professional experience
Work History
CSR 2
Daikin Comfort Technology
01.2020 - 08.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with strong work ethic.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers with account set-up, enabling smooth transitions into using company''s products or services.
Bookkeeper/Accounting
Food Lion
03.2008 - 09.2018
- Accounting - previous days closing and reconciliations, ordering money, daily safe counts
- Customer service - ringing customers up on register, lottery, money orders, western union
- Posted daily receipts and payments in accordance with corporate protocols.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Provided support during audits by supplying requested documentation promptly and accurately.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Reconciled and corrected issues with financial records.
- Supported management by processing invoices and documents with consistent on-time delivery.
Sales /Parts Counter Associate
Aireco Supply Inc.
07.2003 - 10.2007
- Customer support - ordering, securing and delivering parts
- Office administration - Answering phones, data entry of invoices
- Customer Account Management - Processed credit card and cash payment transactions, delivered daily cash deposits to company financial institution, reconciled end-of-day financials
- Increased customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Worked closely with team members to foster positive work environment focused on collaboration and mutual support.
- Ensured proper documentation was completed for warranty claims processing purposes.
- Provided exceptional customer service, promoting repeat business from satisfied clients.
- Maintained cleanliness of parts counter area, creating a welcoming environment for customers.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Used advanced computer skills to navigate inventory systems quickly while assisting customers effectively.
- Assisted customers with identifying needed parts, utilizing extensive product knowledge and attention to detail.
- Processed payments for parts purchases accurately, maintaining excellent cash handling practices.
- Resolved customer complaints professionally, demonstrating empathy while finding appropriate solutions.
- Maintained organized inventory by accurately tracking incoming and outgoing parts shipments.
- Ordered parts from various distributors to fulfill demands.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Adhered to company guidelines for performance and compliance.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
Sales /Parts Counter Sales Person
United Refrigeration Inc.
08.1999 - 07.2003
- Customer support - ordering, securing and delivering parts
- Office administration - Answering phones, data entry of invoices
- Customer Account Management - Processed cash payment transactions and delivered daily cash deposits to company financial institution
- Placed sales calls and handled sales for incoming customer calls.
- Stocked and managed stock of parts.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Increased customer satisfaction by providing knowledgeable assistance and efficient service at parts counter.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
- Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
Education
High School Diploma -
Annandale High School
Annandale, VASkills
- Call center experience
- Customer Focus
- Complaint Handling
- Customer Service
- Critical Thinking
- Active Listening
- Microsoft Outlook
- Conflict Resolution
- Customer Relations
- Dispute Resolution
- Order Fulfillment
Timeline
CSR 2
Daikin Comfort Technology
01.2020 - 08.2024
Bookkeeper/Accounting
Food Lion
03.2008 - 09.2018
Sales /Parts Counter Associate
Aireco Supply Inc.
07.2003 - 10.2007
Sales /Parts Counter Sales Person
United Refrigeration Inc.
08.1999 - 07.2003
High School Diploma -
Annandale High School
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