Summary
Overview
Work History
Education
Skills
Timeline
Generic

Teresa Buchanan

Chattanooga,TN

Summary

Diligent Desired Position with background in providing administrative support and managing office tasks efficiently. Proven track record in organizing schedules, handling correspondence, and maintaining records. Demonstrated strong communication and multitasking skills.

Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.

Overview

2002
2002
years of professional experience

Work History

Secretary

State of Tennessee
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Unit Clerk

Moccasin Bend Mental Health Institute
04.1996 - 01.2002
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Prepared admissions charts and scanned records.
  • Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
  • Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
  • Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
  • Arranged discharges and patient transportations.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
  • Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
  • Obtained and organized medical records for office visits and scheduled labs.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Managed unit resources effectively, ensuring optimal utilization of equipment and supplies.
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
  • Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
  • Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
  • Charted vital signs and added telemetry strips to charts.
  • Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
  • Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
  • Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
  • Completed daily charge reconciliation to keep billing current and accurate.
  • Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Registered and verified patient records before triage with most up-to-date information.

Education

Roseville High Schoo
Roseville, Ga
1977

Skills

  • Customer service

Timeline

Unit Clerk

Moccasin Bend Mental Health Institute
04.1996 - 01.2002

Secretary

State of Tennessee

Roseville High Schoo

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Teresa Buchanan