Summary

Overview

Work History

Education

Skills

Additional Information

Timeline

Teresa Burback

Prior Lake,MN

Summary

Experienced Leader and Human Resources Director with over 9 years experience in Healthcare. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Overview

years of professional experience

Certification

Work History

Surgery Center Leader

Atlas Surgery Center

07.2021 - 10.2023

Coordinated with human resources department to handle payroll and personnel databases.
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
Kept records of expenses and monitored budget while recommending opportunities for cost savings.
Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

HUMAN RESOURCES-BILLING OFFICE MANAGER

Benedictine Living Community

08.2020 - 07.2021

New hire paperwork and orientation as well as maintained associate files, payroll, and any disciplinary action or review as necessary
Well-versed in conflict management, employee negotiations, worker’s comp, leave administration, and creating positive workspace.
Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Hired, managed, developed, and trained staff, established and monitored goals, conducted performance reviews, and administered salaries for staff.
Identified opportunities to streamline processes and improve office operations and efficiency.
Completed bi-weekly payroll for 315 employees.
Tracked office supplies and restocked low items to keep team members on-task and productive.

HUMAN RESOURCES DIRECTOR

Northern Lights Services, Inc

04.2017 - 04.2020

Maintained company compliance with all local, state, and federal laws, in addition to establishing organizational standards
Directed each phase of the hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and onboarding with distribution of new-hire paperwork to appropriate department heads
Generated and updated complete and accurate employee files for a healthcare group with over 165 employees
Reviewed job applications to identify, vet, and recommend optimal candidates
Created and implemented initiatives to improve employee engagement
Adhered to all federal and state guidelines and managed payroll and benefits for over 165 employees
Directed and controlled various programs, including 403b, medical, dental, and vision programs
Controlled workmen's compensation claims by eliminating unnecessary filings and streamlining processes.

OFFICE MANAGER

General Surgery

06.2013 - 03.2017

Positively participate in PQRS and Meaningful Use
Focus on the whole budget: cutting back on certain accounts while pumping up promotions proved a 25% increase in yearly revenue
Negotiating yearly vendor contracts resulting in an $11,000 savings
Maintain physician credentials with both commercial and government insurance companies including Medicare and Medicaid
Maintain all confidential personnel files, licensing, and CPR compliance records including yearly reviews and disciplinary or achievement actions
Ensure HIPAA compliance by both staff and patients at all times
Instruct and educate staff on new EHR materials, system changes, and procedures
Evaluate staff performance as an ongoing process
Manage payroll and all staff concerns and educational opportunities
Implement new policies and procedures to reflect a new PTO policy and billing tasks
Collaborate with physicians and employees to create a cohesive team environment.

COMMUNITY SUPPORT SPECIALIST

New Horizons North

11.2011 - 06.2013

Assist developmentally disabled citizens in and around our community
Multi-task work load while also assisting clients with their duties and behaviors at various businesses throughout the community
Obtain new community connections and supports by building up confidence and independence for clients
Improve communication efficiency as primary liaison between New Horizons, staff, clients and guardian/ adult care provider
Handle and process confidential client information.

RESIDENTIAL REALTOR

Edina Realty

09.2003 - 05.2010

Generate lists of properties that were compatible with buyers' needs and financial resources
Educate clients on the current real estate market and answered any questions
Cold call clients to obtain their exclusive listing
Coordinate appointments with prospective buyers to showcase houses
Write contract documents, purchase agreements and closing statements
Verify that the legal formalities were completed prior to closing dates
Actively follow-up with prospects and hot leads
Create and maintain a large client base by meeting needs and providing exceptional customer service
Successfully guide home buyers and sellers through sales and purchase of properties
Promote property sales through advertisements, open houses and participation in multiple listing services
Negotiate contracts and coordinate with lenders, attorneys and inspectors
Advertise properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.