Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Generic

Teresa Burrell

6-20 All Lines Adjuster
Riverview,FL

Summary

Experienced insurance professional with 5 years of auto property damage claims handling from 2001-2006. Recently re-entered the industry after passing the final exam for the 6-20 All Lines Adjuster License, completing a 40-hour pre-licensing course, and obtaining the Professional in Claims designation. Possesses strong teamwork, problem-solving, and time-management skills. Eager to restart career and contribute meaningfully with dedication and drive.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Data Entry Administrator

Iron Mountain
08.2024 - Current
  • Streamlined data entry processes to enhance accuracy and efficiency across projects.
  • Maintained comprehensive records using electronic document management systems to ensure data integrity.
  • Collaborated with cross-functional teams to develop best practices for data handling and entry protocols.
  • Trained new staff on data entry procedures, fostering a culture of continuous improvement and skill development.
  • Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Reduced errors and increased efficiency through thorough proofreading and editing of entered data.

Customer Service Representative

Wipro Infocrossing
04.2022 - 08.2024
  • Remote Work from home taking phone calls from Participants in the State of Missouri for Medicaid Annual Renewals. While the State of Missouri was on a freeze due to the Covid Pandemic. Updated, made changes for Participants at renewal time to include: address, phone numbers, email address, adding household members, removing household members, and adding newborns to cases. Calculating income for Participants, determining their household size and tax filing status. Verifying all members in the household, coverages, verifying to see if any household members are receiving Social Security Disability income benefits or Supplemental Security Income, Retirement, VA Benefits, verifying income for all household members. Determining tax filing status for all household members. Determine if all household members are eligible for Missouri Medicaid.

Data Entry Enrollments Specialist

Staffing Solutions
10.2021 - 04.2022
  • Company Overview: Contract with Wipro Infocrossing
  • Full Remote
  • Data Entry New Enrollments for Medicare Advantage Prescription Drug Plan Medicare Part A, Part B and Part D Entering these applications for the enrollments of new and existing members electronically using dual screens and researching to make sure these members are eligible with the correct election periods they have chosen.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Data Entry Associate

Tech-Staff-Contract
04.2021 - 10.2021
  • Full Remote
  • Viewing photos of all types of vehicles going thru all types of Toll Plazas through the State of Florida. Entering license plate data into system/correcting license plate data. Making sure corrected license plate data are entered into the system correctly. Making sure information of license plates are able to be read as to getting bills/invoices out to the correct owner of the vehicles.
  • Reviewed and verified data for accuracy, identifying discrepancies and correcting errors promptly.
  • Maintained strict confidentiality with sensitive information, ensuring the protection of company and client data.
  • Exceeded expectations by consistently delivering high-quality work and demonstrating a strong commitment to excellence in all aspects of role as Data Entry Associate.

Data Entry Associate

Hays Talent Consulting –Contract
12.2020 - 04.2021
  • Company Overview: MetLife Insurance
  • As a contract employee for MetLife Insurance working as a third-party administrator for several companies to enter employee leave from work i.e.; FMLA, STD, LTD, GDC, and RTW information into the system to advise the status of the claims they have for employees. Adjudicating these claims to make sure timely payments are made to these injured/sick employees. Entering episodic and continuous absences that employees have taken due to their sickness/injuries that have been given by their treating doctors.
  • Collaborated with team members to streamline data entry processes, enhancing workflow productivity.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

Data Entry Operator

Vastec-Contract Salem Solutions-Contract
07.2020 - 08.2020
  • Entering data from The Library of Congress from the year 1939 to present day. These were handwritten in cursive and/or typed. Had to be exactly entered into the system even with incorrect and misspelled data as it appeared. Entering Author’s names, Editor’s names, and the Publishing Company name to include all dates entered on the library card. Any amounts of money listed and or stamped on the library card. Proofreading before sent to audit. Had to keep up with the production of work up to 300 items each week With 100% accuracy.
  • Processed high-volume data entries with precision and attention to detail.
  • Implemented quality control measures to minimize errors in data processing.
  • Completed data entry tasks with accuracy and efficiency.
  • Utilized techniques for increasing data entry speed.

Sales Coordinator/Data Entry

Hornet Staffing-Florida Blue Health Insurance Company
08.2019 - 10.2019
  • Researching information for Groups which are the employees of companies where we supply medical, dental, vision, life and disability benefits at time of open enrollments or at their renewal anniversary. Responsible for entering accurate data information into several different systems. Maintenance and updating these groups as needed and saving into the Sales Representatives electronic folders with 100% accuracy. Requesting benefits summaries for dental, vision and life plans. Completing E-Learning Kits which are items selected for each group and included at renewal. Responsible for Renewal and Commission Acknowledgement letters for the Sales Representatives, they show the new rates to the Groups for the new year of benefits. Cancel and audit all groups.
  • Contract

Sign Advertiser

Frontline Media Solutions
12.2018 - 06.2019
  • Traveling to store locations that are going out of business/liquidating. Building signs to advertise store is closing adding additional signs advertising the discount of percentage until store merchandise is completely gone and the store has closed.
  • Contract/Seasonal

Data Entry Specialist

Aerotek/-Continental Benefits
07.2017 - 07.2017
  • Contract/Temporary
  • Entering health plan enrollments for Texas School Teacher's Retirement Fund Entering data from enrollments, forms through EDI System including corrections of health, medical, and vision coverages that customer has selected need to be renewed or the additional coverages to be added. Responsible for cleaning out each queue by the end of the day. Responsible for changes made by the employee and the requests from the employer Making sure data entered with 100% accuracy.
  • Managed large volumes of sensitive information with meticulous attention to detail.

Data Entry New Business Enrollment

Healthplan Holdings
10.2014 - 03.2017
  • Working as a Third Party Administrator for Blue Shield of California Entering customer address, phone number, and enrollment information for medical, dental, and vision coverages for clients. Working out of a queue clearing out all new business enrollments Working out of an error queue and correcting all applications for health care coverage made outgoing calls to customers getting their payment information for their healthcare selections. Trained new employees having them shadow me, once they were ready to go live, I would then audit their cases making sure they were 100% accurate and gave my feedback to the supervisor
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.

Administrative Assistant/Receptionist

First National Title Services, Inc.
10.2012 - 09.2013
  • Answering incoming calls and redirecting to proper associate in office and taking messages. Scheduling closings for refinanced and purchased homes. Scheduling notaries for closings. Scheduling boundary surveys of homes with survey companies. Received and ordered title orders on properties. Created new files for refinanced and purchased homes. Going online with the county tax collector looking up tax information. Opened all mail and overnight packages. Also, ordered all supplies for the office. I was asked to become a permanent full-time employee with First National Title
  • Coordinated scheduling and logistics for client meetings and property closings.

Administrative Assistant/Receptionist

Rapid Staffing/First National Title
06.2012 - 10.2012
  • Same as above worked as a temporary employee for the above listed employer First National Title, was asked to become a permanent full-time employee.
  • Contract

Education

High School Diploma -

Brewster Adult Academy
Tampa, FL
01.1989

6-20 All Lines Adjuster, PIC - Insurance

2021 Training.com
Dallas, TX
06-2025

Skills

  • Ability to operate in a fast paced environment
  • Effective time management and multitasking skills
  • Excellent customer service and people skills
  • Great organizational skills
  • Type 70 wpm
  • 14,0000 kph (10 years)
  • EDI
  • Transcription
  • Data entry
  • Administrative experience
  • Microsoft Office
  • Microsoft Word/Excel
  • Office Administration
  • Customer service
  • Computer literacy
  • Information security awareness
  • Deadline oriented
  • Time management
  • Attention to detail
  • Analytical thinking
  • Negotiation
  • Administrative background
  • Sensitive document disposal
  • Business administration
  • Records and database management
  • Vendor relationships
  • Critical thinking
  • Service provider sourcing
  • Performance evaluations
  • Medical Terminology
  • Problem-solving
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Effective communication
  • Adjusting Auto Claims

Accomplishments

Completed my 40 hour pre-licensing course for my 6-20 All Lines Insurance Adjuster license. To include my Professional In Claims (PIC).


Completed my 40 hour pre=licensing course for my 2-20 Agent's Licensing course.

(Have not taken final yet).

Certification

  • Held 620/520 All Lines Adjuster License from 2001-2006
  • PROFESSIONAL DESIGNATION 620 ALL LINES ADJUSTER (Just passed my final exam on 06/14/25)
  • Received my PIC Professional in Claims designation.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Work Type

Full TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Healthcare benefitsWork-life balanceWork from home optionFlexible work hoursPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingCareer advancement4-day work week

Timeline

Data Entry Administrator

Iron Mountain
08.2024 - Current

Customer Service Representative

Wipro Infocrossing
04.2022 - 08.2024

Data Entry Enrollments Specialist

Staffing Solutions
10.2021 - 04.2022

Data Entry Associate

Tech-Staff-Contract
04.2021 - 10.2021

Data Entry Associate

Hays Talent Consulting –Contract
12.2020 - 04.2021

Data Entry Operator

Vastec-Contract Salem Solutions-Contract
07.2020 - 08.2020

Sales Coordinator/Data Entry

Hornet Staffing-Florida Blue Health Insurance Company
08.2019 - 10.2019

Sign Advertiser

Frontline Media Solutions
12.2018 - 06.2019

Data Entry Specialist

Aerotek/-Continental Benefits
07.2017 - 07.2017

Data Entry New Business Enrollment

Healthplan Holdings
10.2014 - 03.2017

Administrative Assistant/Receptionist

First National Title Services, Inc.
10.2012 - 09.2013

Administrative Assistant/Receptionist

Rapid Staffing/First National Title
06.2012 - 10.2012

High School Diploma -

Brewster Adult Academy

6-20 All Lines Adjuster, PIC - Insurance

2021 Training.com

Similar Profiles

CREATE PROFILE