Overview
Work History
Education
Skills
Timeline
Generic

Teresa Bushulen

Hendersonville,TN

Overview

22
22
years of professional experience

Work History

Customer Service Rep III

Fleetcor/Comdata
Hendersonville, TN
10.2021 - 08.2024
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided accurate information about products and services to customers.
  • Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Identified opportunities for process improvement and implemented solutions accordingly.
  • Answered customer inquiries via phone, email, and chat services.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Generated reports on customer service activities.
  • Tracked customer feedback and provided feedback to management.
  • Performed data entry for customer accounts and orders.
  • Responded to emails, phone calls, and other inquiries from customers in a timely manner.

Customer Service Representative

Comdata
Nashville , TN
01.2019 - 08.2024
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.

Store Manager

Dollar General
Nashville, Tennessee
03.2009 - 06.2017
  • Developed strategies to maximize sales and profitability.

  • Planned special promotions or discounts based on market trends.
  • Recruited, trained and supervised new employees.
  • Established customer service standards and monitored staff compliance.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Created weekly work schedules for store personnel.
  • Assessed operational efficiency of the store's departments.
  • Ensured compliance with safety regulations and company policies.
  • Managed daily banking activities such as deposits and withdrawals.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Customer Service Representative

State Industries
Ashland City, Tennessee
03.2002 - 09.2009
  • Promoted available products and services to customers during service, account management and order calls.

Education

High School Diploma -

Cheatham Countycentral
Ashland City, TN
04-1994

Skills

  • Active Listening
  • Team Management
  • Data Entry
  • Data Management
  • Customer Relations
  • Calm Under Pressure
  • Customer Service
  • Leadership
  • Communication
  • Inbound and Outbound Calling
  • Product Knowledge
  • Data Collection
  • Documentation
  • Customer Relationship Management (CRM)
  • Business development understanding
  • Positive and professional
  • Call Center Operations
  • Problem-solving abilities

Timeline

Customer Service Rep III

Fleetcor/Comdata
10.2021 - 08.2024

Customer Service Representative

Comdata
01.2019 - 08.2024

Store Manager

Dollar General
03.2009 - 06.2017

Customer Service Representative

State Industries
03.2002 - 09.2009

High School Diploma -

Cheatham Countycentral

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Teresa Bushulen