Teresa Bushulen
Hendersonville,TN
Overview
22
22
years of professional experience
Work History
Customer Service Rep III
Fleetcor/Comdata
Hendersonville, TN
10.2021 - 08.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Identified opportunities for process improvement and implemented solutions accordingly.
- Answered customer inquiries via phone, email, and chat services.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Generated reports on customer service activities.
- Tracked customer feedback and provided feedback to management.
- Performed data entry for customer accounts and orders.
- Responded to emails, phone calls, and other inquiries from customers in a timely manner.
Customer Service Representative
Comdata
Nashville , TN
01.2019 - 08.2024
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
Store Manager
Dollar General
Nashville, Tennessee
03.2009 - 06.2017
- Developed strategies to maximize sales and profitability.
- Planned special promotions or discounts based on market trends.
- Recruited, trained and supervised new employees.
- Established customer service standards and monitored staff compliance.
- Identified opportunities for cost savings through waste reduction initiatives.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Ensured compliance with safety regulations and company policies.
- Managed daily banking activities such as deposits and withdrawals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Customer Service Representative
State Industries
Ashland City, Tennessee
03.2002 - 09.2009
- Promoted available products and services to customers during service, account management and order calls.
Education
High School Diploma -
Cheatham Countycentral
Ashland City, TN04-1994
Skills
- Active Listening
- Team Management
- Data Entry
- Data Management
- Customer Relations
- Calm Under Pressure
- Customer Service
- Leadership
- Communication
- Inbound and Outbound Calling
- Product Knowledge
- Data Collection
- Documentation
- Customer Relationship Management (CRM)
- Business development understanding
- Positive and professional
- Call Center Operations
- Problem-solving abilities
Timeline
Customer Service Rep III
Fleetcor/Comdata
10.2021 - 08.2024
Customer Service Representative
Comdata
01.2019 - 08.2024
Store Manager
Dollar General
03.2009 - 06.2017
Customer Service Representative
State Industries
03.2002 - 09.2009
High School Diploma -
Cheatham Countycentral