Teresa Cadena

Stock Room Manager

Ross Dress For Less Stores

Phoenix , AZ

01.2023 - 01.2024

Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Ensured compliance with safety regulations in the stockroom environment.
Investigated customer complaints regarding damaged goods or incorrect items shipped.
Implemented procedures for stocking shelves with new merchandise received from vendors.
Prepared detailed reports on inventory operations, stock levels and damages.
Handled departmental scheduling to maintain proper staffing for shifts.
Recruited and trained new employees while creating and supervising efficient staff teams.
Trained staff members on proper handling techniques for fragile items.
Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
Coordinated with store manager on inventory purchases, updates and replacements.
Implemented on-the-job training activities to cross-train employees on various tasks.
Inspected products upon receipt to verify quality standards were met.
Created reports on stockroom performance metrics such as turnover rate, backorders, and stock levels.
Oversaw receiving operations including verifying shipment accuracy against purchase orders.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Exceeded customer satisfaction by finding creative solutions to problems.