Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Callahan

Southfield,MI

Summary

Dynamic leader with a background in human resources administration, customer service, and business management. Demonstrated ability to provide exceptional client service, cultivate strong relationships, and drive team success. Strong interpersonal and problem-solving skills, committed to enhancing business growth and ensuring client satisfaction as a Wealth Management Client Associate.

Overview

12
12
years of professional experience

Work History

Owner/Lead Makeup Artist

Game Face Glam Space
Southfield, MI
07.2018 - 01.2024
  • Maintained salon finances, including budgeting, payroll and bookkeeping in addition to preparing bank deposits and assessing financial transaction reports.
  • Oversaw contract negotiations relating to bridal, on-screen, and in-print projects.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Provided excellent verbal and written communication with salon patrons to ensure repeat business from satisfied clients.
  • Investigated new trends in beauty industry services to stay current with offerings available at the salon.
  • Created a professional website to advertise services, products, and specials and created marketing strategies to increase clientele and expand the business.
  • Strengthened tracking of information by creating systems including workflow automations, organizing appointments, records and reports.

Human Resources Assistant

City of Detroit
Detroit, MI
05.2022 - 09.2023
  • Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
  • Prepared job postings for open positions on the company website and other job boards.
  • Participated in job fairs and other recruitment events to source potential candidates.
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.

Rocket Mortgage

Broker Licencing Specialist
Detroit, MI
08.2011 - 05.2022
  • Provided real estate agents one-on-one attention through the process of becoming licensed real estate brokers in their state of residence. I provided personalized guidance by ensuring they fully understood the requirements and intricacies of the licensing process,and supported them in completing all necessary applications.
  • Followed agent from application to final approval of broker licensure. My expertise resulted in a remarkable 100% broker approval rate. This achievement aided in our team exceeding team, departmental and company goals, leading to high profit margins for the company.

Education

Some College (No Degree) - Business

Cornerstone University
Grand Rapids, MI
05-2025

Skills

  • Client Retention
  • Microsoft Office
  • End to End Onboarding
  • Salesforce
  • Professional Written and Verbal Communication
  • Self-Motivated and Coachable
  • Innovative
  • Interpersonal Skills
  • Ability to handle complex problems

Timeline

Human Resources Assistant

City of Detroit
05.2022 - 09.2023

Owner/Lead Makeup Artist

Game Face Glam Space
07.2018 - 01.2024

Rocket Mortgage

Broker Licencing Specialist
08.2011 - 05.2022

Some College (No Degree) - Business

Cornerstone University

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Teresa Callahan