Teresa Calzada
Ogden
Summary
Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.
Overview
2
2
years of professional experience
Work History
Account Specialist
Charlie Financial
05.2024 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Adhered to standards of quality and service as well as all compliance requirements.
Customer Care Representative
Bank of America
02.2023 - 04.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Ogden High School
Ogden, UTSkills
- Excellent communication
- Problem-solving
- Account management
- Call center experience
- Computer proficiency
- Bilingual English/ Spanish
Timeline
Account Specialist
Charlie Financial
05.2024 - Current
Customer Care Representative
Bank of America
02.2023 - 04.2024
Ogden High School