TERESA CAMPOS
Bonita Springs
Summary
Knowledgeable clinical administrator business operator with 7 years overseeing organization of patient care. Strong trackrecord leading administrative intake process, including admission, insurance benefits, appointment scheduling and care administration. Dutifully organizes health care professionals' work, overseeing government compliance, records management, staff assignments and patient transfers. Provides thorough customer resources to address complex patient concerns, requests for service and community program inquiries. Dedicated administrative professional experienced in handling recordkeeping, correspondence and data entry. Excellent relationship-building abilities to work easily with patients and colleagues of all backgrounds. Advanced skills in EPIC software.
Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 7 years of experience to new professional challenges with growth-oriented organization.
Overview
26
26
years of professional experience
Work History
Manager of Programs
Neurology Department
11.2023 - Current
- Prepare and submit Expense Reimbursements
- Create job requisitions for new hires, and overload payments
- Assist with costing allocations (how we get paid/what accounts)
- Creates POs, work orders and processes invoices
- Approve WD transactions on behalf of Dept
- Administrator
- Maintain updated physician's spreadsheet and run a spreadsheet of licenses and DEA membership payments for all division faculty
- Assist with new providers' credentialing process and with existing providers that need help completing the credentialing for UMMG and JHS: gather and upload documentation/obtain signatures, etc
- E.g
- Submit IPN for UMMG and JSH; upload docs, etc
- Assist Dept
- Admin preparation of the fiscal budget, managing the budget throughout the fiscal year and coordinating the entire range of ancillary and service functions required to sustain clinical, educational, and research operations
- Update CART-O based on effort cards for Dept Administrator review and submission
- Submit UChart template modifications
- Address and investigate patient complaints
- Create and coordinate the Inpatient Attending On-Call Schedule (stroke and NHosptalist - all hospitals)
- Update AMION and AMCOM
Clinical Administrative Coordinator
University of Miami Miller School of Medicine
10.2022 - 11.2023
- Monitor staff's open encounter/private and held slots in UChart
- Participate in biweekly meetings with UConnect/scheduling team for improvements
- Moving/relocation of faculty/staff as requested
- Plan for space changes/floor plan assignments, repair of phones, computers, etc
- Assist with interviews and meeting coordination
- Visas: gather documentation, understand the process/differences
- Organized patient care by coordinating call routing, scheduling appointments and fulfilling service requests
- Processed patient data documents, reports and case management files to assist clinical staff operations
- Collaborated with clinical team members regarding administration and filing for patient referrals and service authorization
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time
- Coordinated weekly work schedules for department employees
- Managed administration of patient benefits and services according to state and federal guidelines
- Interviewed applicants and made recommendations for new hires
- Partnered with nurse manager to raise standards of practice by monitoring, analyzing and correcting staff performance
- Monitored patient documentation and interaction logs to meet government regulatory compliance
Teacher
Lee County School District
09.2019 - 09.2022
- Built and strengthened positive relationships with students, parents and teaching staff
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development
- Encouraged student critical thinking and discussion using variety of teaching techniques
- Established positive relationships with students, parents, fellow teachers and school administrators
- Attended in-service training and professional development courses to stay on top of policy and education changes
Paraprofessional Educator
Lee County School District
08.2015 - 08.2018
- Provided classroom support throughout planned instruction and individual lessons
- Delivered instruction individually or in small groups with support from instructor
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students
- Conducted special assessments and tutoring sessions to support individual student needs
- Leveraged evidence-based techniques to foster academic progress, social inclusion and critical thinking
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts
Business Services Coordinator
Home Nursing Services
09.2008 - 06.2015
- Implemented business processes to streamline daily operations and increase efficiency
- Managed office operations, scheduling and inventory audits
- Maintained work safety and followed established operating procedures and practices
- Defined and understood team member responsibilities to enhance group efficiency and performance
- Documented business requirements, functional specifications and training procedures
- Represented company at industry meetings, conferences and trade shows
- Established and maintained effective communication between business units and senior management
- Optimized profit and growth opportunities to increase performance outcomes and direct business transformations
Parent Support Specialist
Austin Independent School District
08.2000 - 05.2015
- Worked with care team to assess client needs and discuss collaborative treatment efforts
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case
- Maintained confidentiality through stringent handling of charts and data
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics
- Worked with community resources to engage youth in pro-social activities and help families access services
- Facilitated parental workshops and classes to provide support to children in achieving school and academic success
- Managed parent support groups addressing topics such as positive discipline and parenting styles
- Identified appropriate community resources and provided referrals for services
Teacher's Assistant
Austin Independent School District
09.1998 - 06.2000
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers
- Adapted teaching methods and materials to meet students' varying needs and interests
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts
- Established positive relationships with students, parents, fellow teachers and school administrators
- Helped students master learning concepts through one-on-one and small group tutoring
- Provided individualized and small group support to reinforce classroom topics and promote student learning
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development
Education
MBA - Healthcare Management
Saint Leo University
Saint Leo, FL10.2022
Bachelor of Arts - Journalism
University of Habana
07.1998
Skills
- Motivational Leadership
- Workflow Optimization
- Multitasking and Organization
- Customer Service
- Appointment Scheduling
- Schedule Coordination
- Staff Scheduling
- Decision Making
- Methodical and Organized
- Leadership and Change Management
- Adaptable and Resilient
- Verbal and Written Communication
- Honesty and Integrity
- Attention to Detail
- Administration and Operations
- Problem-solving abilities
- Analytical thinking
- Time management abilities
- Team collaboration
- Strategic leadership
- Professionalism
- Broadcast news direction
Summa Cum Lade with 3.8 GPA
Graduated at Saint Leo in October 2002 with honors and a Summa Cum Laded
Languages
Spanish
Native or Bilingual
Timeline
Manager of Programs
Neurology Department
11.2023 - Current
Clinical Administrative Coordinator
University of Miami Miller School of Medicine
10.2022 - 11.2023
Teacher
Lee County School District
09.2019 - 09.2022
Paraprofessional Educator
Lee County School District
08.2015 - 08.2018
Business Services Coordinator
Home Nursing Services
09.2008 - 06.2015
Parent Support Specialist
Austin Independent School District
08.2000 - 05.2015
Teacher's Assistant
Austin Independent School District
09.1998 - 06.2000
Bachelor of Arts - Journalism
University of Habana
MBA - Healthcare Management
Saint Leo University
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