TERESA CANO
Summary
Dedicated professional eager to leverage knowledge in social services and program development. Skilled at providing guidance, support and assistance. Strong collaborator, skilled in communication and management techniques, committed to leading and inspiring teams to achieve shared goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Youth Development Director
YMCA of Austin - Extend-A-Care
03.2023 - Current
- Program Director over 5 sites for EAC YMCA of Austin's Out of School Time and 2 summer camp sites
- Provide leadership, guidance and support for onsite staff to provide quality childcare programs
- Responsible for the quality, care, and safety of all children and staff within all assigned programs
- Member of our LATT Leadership committee; taking young leaders through 3 months of collective leadership training, team bonding, and accountability
- Ensure that staff feel empowered to create a fun and safe environment for all children in program in accordance with state minimum standards
- Build and maintain positive relationships with parents, staff, school administration, and EAC YMCA team.
Habits and Wellness Coach
Teresa Cano Coaching, LLC.
05.2020 - Current
- Provide one-on-one coaching helping women achieve better balance by building and maintaining healthier mental and physical habits
- Provide motivational support to help clients overcome barriers and achieve their desired health outcomes.
- Using a strengths-based approach, I work alongside my clients providing career support, mindset reframing, and productivity coaching using frameworks and techniques backed in positive psychology
- Responsible for all administrative tasks including, but not limited to: Business website creation and administration
- Scheduling management and client invoicing
- Social media content creation and marketing
- Bi-weekly newsletter publication
- The Jumping Bean Podcast creation, editing and publishing for streaming platforms
- Masterclass/workshop creation and moderation.
Site Lead
YMCA of Austin - Extend-A-Care
01.2022 - 03.2023
- Build and maintain positive relationships with parents, staff, school administration, and EAC YMCA team.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Created a fun and safe environment for all children in the afterschool care program.
Recruiting Manager
Therapy Staff, LLC
06.2019 - 05.2020
- Recruited allied health professionals using customer service skills, and rapport building to work in positions nationwide in various locations/settings
- Built a personal sales desk hitting revenue goal within first 6 months of working in a high-pressure, ever-changing sales and recruiting environment
- Consistently managed multiple therapists while on assignment with payroll questions, operations and time-keeping.
- Provided exceptional candidate experiences throughout the entire recruitment process, from initial contact to offer negotiation.
Team Lead
Honest Mary's, LLC
12.2017 - 03.2019
- Operated, recruited and trained for a growing, fast-casual restaurant concept voted Best of ATX by Austin Monthly (August 2018), The Austin Chronicle's First Plates-100 Restaurants Defining Austin Dining Now (May 2018), and consistently voted by Eater Austin as Top Quality Fast-Food Spots in Austin
- Assembled and oversaw a dedicated and caring team of 39 employees who administered outstanding customer service garnering a 4.5-star rating on Yelp and Google Reviews
- Performed exemplary hiring, onboarding, retaining documentation, and training new employees to work quickly and efficiently in a popular, high-volume restaurant
- Assisted in creating training and operational processes with documentation to facilitate smooth operations while maintaining professional rapport with vendors and demanding top-quality product and service
- Implemented new restaurant storage system to maximize efficiency and significantly improved cleanliness according to standards mandated by the Texas Department of State Health Services
- Successfully maintained ordering, inventory, and facility maintenance while doubling weekly sales over a 13 month period.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
HR Field Coordinator/Recruiting Training Coordinator
Hat Creek Burger, Co.
01.2016 - 11.2017
- Responsible for recruiting, training, development, and HR functions for a growing restaurant business in Texas, along with performing those functions for a new franchise (1788 Chicken, LLC) with restaurants in the southeast United States
- Oversaw all hiring, onboarding, and Human Resources support for 29 Zaxby's stores owned by the company (1788 Chicken) and 8 Hat Creek Burger stores across Texas
- Worked with multiple Human Resources Management Systems for onboarding, payroll, and document retention
- Recruited and hired all staff for 4 new Hat Creek locations in a span of 6 months while maintaining staffing at existing stores
- Created company wide training manuals for all Front of House and Back of House positions and the five week Manager in Training program
- Directed and supervised General and District Managers on proper training techniques, documentation practices, payroll administration, and leadership development.
Captain/Server/Trainer
City Winery, LLC
08.2011 - 09.2015
- Experienced Captain at a high-volume concert venue, event space, and winery
- Involved in all aspects of the space as a winery, concert and event venue, restaurant, and offsite vendor during various New York City summer concert series
- Trained new employees on company protocol and procedures with respect to working in the concert space and private events
- Ran point on Hudson Square Music Fest the Summer of 2013 working directly with vendors, security team, and staff to execute a smooth operation weekly for as many as 1300 patrons in the outdoor space
- Led winery tours, assisted front of house staff with wine sales and customer service, and provided assistance to artists and special guests of the venue.
- Established and maintained quality control standards.
Event Coordinator/Trainer/Headwaiter
Pappas Restaurants
08.2010 - 07.2011
- Planned and coordinated events at Pappasito's Cantina while maintaining the positions of Trainer and Headwaiter
- Promoted within 3 months after being recognized for leadership, skill, and work ethic.
- Increased brand visibility through strategic placement of promotional materials at high-profile events.
Health Screening Specialist
Principal Wellness Company
07.2008 - 07.2010
- Educated and motivated clients in making positive lifestyle changes to improve quality of life and decrease health-related claims
- Performed biometric screenings and coached participants on making lifestyle changes to improve their overall well-being.
Education
Bachelor of Science - Kinesiology
The University of Texas At Austin
Austin, TXSpanish Language And Culture Studies
Universitat D'Alacant
Alicante, SpainSkills
- Microsoft Office Suite
- Asana
- Adobe
- Google Drive (Docs, Sheets, Calendar)
- Slack
- HRIS Systems
- CPR/AED
- Youth Mentoring
- Staff Oversight
- Partnership Development
Certification
- Lumia (formerly JRNI) Life Coaching Intensive, 05/01/20
- ACE Certified Personal Trainer, 2021
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Youth Development Director
YMCA of Austin - Extend-A-Care
03.2023 - Current
Site Lead
YMCA of Austin - Extend-A-Care
01.2022 - 03.2023
Habits and Wellness Coach
Teresa Cano Coaching, LLC.
05.2020 - Current
Recruiting Manager
Therapy Staff, LLC
06.2019 - 05.2020
Team Lead
Honest Mary's, LLC
12.2017 - 03.2019
HR Field Coordinator/Recruiting Training Coordinator
Hat Creek Burger, Co.
01.2016 - 11.2017
Captain/Server/Trainer
City Winery, LLC
08.2011 - 09.2015
Event Coordinator/Trainer/Headwaiter
Pappas Restaurants
08.2010 - 07.2011
Health Screening Specialist
Principal Wellness Company
07.2008 - 07.2010
Bachelor of Science - Kinesiology
The University of Texas At Austin
Spanish Language And Culture Studies
Universitat D'Alacant
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