Teresa Cardenas-Green
Cincinnati,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Operations Intern
Omni Hotel & Resorts
05.2022 - Current
- Participated in company-wide training programs and attended executive team meetings.
- Managed approximately 30-80 incoming calls, emails, and requests from guests.
- Supported front office operations by performing a variety of standard administrative processes, while maintaining quality and accuracy of work.
- Provided luxury experiences and emphasized guest satisfaction by recording feedback and ensuring to follow-up.
- Oversaw, validated, and managed guest billing accounts and issues.
Midwest Culinary Institute-Central Operations Associate
Cincinnati State Technical College
09.2021 - 05.2022
- Prepared and delivered foodstuffs and other requisitions to 10 commercial grade kitchens on campus in support of Cooking and Baking classes for one of the nation's top-ranked Culinary programs
- Fully trained and certified in food service sanitation
- Recognized as a valuable team member with a strong work ethic and good organizational efficiency
- Supported 150-200 students by delivering racks with over $3,000 weekly of fresh meats, vegetables, produce, nonperishables, and other ingredients for recipes.
Shift Supervisor
Tim Hortons
05.2017 - 06.2021
- Promoted from Cashier to Supervisor due to reliable performance; led a Crew of 10 and ensured that food quality, performance, and cleaning standards were always met
- Handled scheduling, coordinated closing procedures, and performed inventory control
- Trained over 15 new Team Members in all aspects of the operation and consistently beat expected Drive-Thru times by 20%.
Education
Associate of Applied Business - A.A.B. - Hospitality Management
Cincinnati State Technical College
Cincinnati, OH05.2024
Skills
- Over 6 years of excellence in Customer Service and Support
- Job Shadowing
- Multitasking and Organization
- Spanish Fluency
- Professionalism and etiquette
- Attention to Detail
Timeline
Operations Intern
Omni Hotel & Resorts
05.2022 - Current
Midwest Culinary Institute-Central Operations Associate
Cincinnati State Technical College
09.2021 - 05.2022
Shift Supervisor
Tim Hortons
05.2017 - 06.2021
Associate of Applied Business - A.A.B. - Hospitality Management
Cincinnati State Technical College
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