Teresa Cardone

Property management expert with a proven track record of delivering outstanding results. Experienced in overseeing properties, ensuring tenant satisfaction, and managing budgets. Collaborative team player with the ability to adapt to changing needs and maintain high standards. Skilled in lease negotiations, maintenance supervision, and building positive tenant relations. Recognized for reliability, problem-solving skills, and consistently achieving goals.

• 22 Years in the industry

• ZRS ZCOACH to mentor new employees

• ZRS Team Player of the Year in 2022

• Successfully leased Crescent Gateway up from 0% to 58% in occupancy in six months in order to sell

• Stabilized and maintained a 93%-94% occupancy for five years with an average of 58% resident retention

• Achieved and exceeded NOI for five years in a row

• Awarded 'Top Performer of the Southeastern Portfolio in 2009

• Manage the financial performance of each property including property revenues and expenses, accounts receivable, analysis of monthly financial statements, and preparation of monthly management reports
• Develop the annual budget(s) for the properties comprising the assigned portfolio and oversee attainment of budgeted goals by working with accounting, client/owner, and others to address and resolve gaps in financial performance
• Ensure that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results
• Provide leadership to a team of building staff by managing their performance in accordance with Company policies, values, and business practices
• Work with owners and the Regional Manager regarding building capital expenditures and establishing long term capital improvement programs for the properties
• Promote owner satisfaction through timely reporting and on-going communication about the performance of the properties and respond quickly and with urgency to client/owner concerns, questions, issues, and requests
• Review, analyze, and interpret market data to identify emerging trends that may impact the performance of the portfolio, and work to develop and implement market plans that drive occupancy and revenue growth
• Ensure that the appearance and physical aspects of the properties meet the Company's and owner's established standards through routine site and safety inspections and communicate concerns and requests for capital as needed to provide for the physical upkeep of the property
• Manage rent, vacancy, delinquency, and rental incentives, providing the team with direction and follow up.
• Utilize Company leasing expectations and procedure to warmly greet prospective clients.
• Qualify, determine needs and preferences, professionally present the property and apartment homes, utilize feature/benefit selling, close the sale and follow-up.
• Verifies application information and income for final approvals
• Assist with resident retention activities
• Any other tasks assigned.